The
International Telecommunication Union (ITU) organized a workshop on “Trends on quality of service and connectivity assessment and evaluation from the user's perspective” in Mexico City, Mexico from 18 to 19 September 2023. The workshop was kindly hosted by the Federal Telecommunications Institute (IFT).
The workshop was succeeded by a Meeting of ITU-T Study Group 12 (SG12) (Performance, Quality of Service, Quality of Experience) starting on the afternoon of 19 September to 28 September 2023.
Facilitated by the Quality of Service Development Group (QSDG) operating under
ITU-T Study Group 12, the aim of this workshop was to discuss about the latest trends in user-centric quality of service and connectivity analysis, and to advance the implementation of
WTSA Resolution 95 on ITU-T initiatives to raise awareness on best practices and policies related to service quality.
Objectives
The objectives of workshop included but were not limited to;
- Introducing the work of ITU-T Study Group 12 on performance, quality of service (QoS) and quality of experience (QoE);
Facilitating the exchange of best practices, experiences and lessons learned on telecommunication service quality evaluation focused on the end user;
Exploring strategies and approaches to evaluate and communicate the status of connectivity within the framework of the "meaningful connectivity" concept; and
Showcasing key standards on user-centric approaches to telecommunication service quality evaluation.
Target audience
The workshop targeted at representatives from telecommunications national regulatory authorities, ministries, service and solution providers and vendors, academia, R&D institutions, consumer rights groups and other organizations working on matters related to telecommunication service quality. Participation was free of charge and open to all interested stakeholders, including ITU Member States, Sector Members, Associates and Academic Institutions and to any individual from a country that is a member of ITU and who wished to contribute to the work.
Watch recordings below:
