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Work item:
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Y.STD
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Subject/title:
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Reference Model for Smart Tourist Destinations: platform interoperability and functionalities
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Status:
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[Carried to next study period]
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Approval process:
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AAP
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Type of work item:
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Recommendation
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Version:
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New
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Equivalent number:
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-
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Timing:
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-
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Liaison:
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ISO/TC 268; CEN-CENELEC-ETSI Coordination Group 'Smart and Sustainable Cities and Communities' (SSCC-CG), ITU-D SG2
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Supporting members:
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Spain,China, South Africa, Telecom Italia, Egypt
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Summary:
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As an application of the concept of Smart City, a Smart Tourist Destination should be based on innovation, technology, sustainability and accessibility; a model capable of ensuring the tourism sustainability today and in the future.
The objective is to integrate in a platform a dataset of indicators and metrics from many sources that allows to monitor the tourist destination and to manage the public services in a more efficient way. Moreover, the dataset will be the basis to strength the relationships between the public and private agents which forms the tourist destination, establishing pathways between them and the tourists and the resident citizens. A standardized reference model improves understanding from both the receptor country and the emissary country, making possible to improve the competitiveness of the tourism sector whilst enhancing the quality of tourists' experience throughout the life cycle of their interaction with the destination.
To do this, it will be necessary to identify and integrate different modules of services, tools and applications available in a tourist destinations, such as:
- Customer Relations Management Module
- Online commercialization Module
- Tourist apps manager Module
- Tourism intelligence Module
- Tourist web Module
- Reservation center Module
- Destination sensor systems Module
- Content Manager and tourist resources information Module
- Tourism poll module
- Social network Module
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Comment:
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-
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Reference(s):
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Historic references:
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Contact(s):
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| ITU-T A.5 justification(s): |
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First registration in the WP:
2016-08-09 09:08:58
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Last update:
2016-10-11 10:42:19
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