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Work item:
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P.852 (ex P.SEC)
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Subject/title:
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Subjective quality evaluation of text-based chatbots
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Status:
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Approved on 2022-07-29 [Issued from previous study period]
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Approval process:
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AAP
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Type of work item:
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Recommendation
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Version:
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New
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Equivalent number:
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-
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Timing:
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-
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Liaison:
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-
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Supporting members:
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TU Berlin
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Summary:
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This Recommendation describes methods and procedures for conducting subjective evaluation experiments for services which are based on text-based chatbots. Such chatbots enable a natural language-based dialogic interaction via text, and are used to offer customer care self-services, service selling, or alike. The set-up and running of appropriate interaction experiments is described, and questionnaires for quantifying the relevant quality dimensions perceived by the user are given.
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Comment:
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-
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Reference(s):
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Historic references:
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Contact(s):
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| ITU-T A.5 justification(s): |
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First registration in the WP:
2021-05-18 09:24:04
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Last update:
2022-06-26 13:19:21
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