Geneva, 1-3 October 2003
Workshop Programme and presentations
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Day 1, Wednesday, 1-3 October 2003
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09:30-10:30
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Opening
Session (AM):
Opening addresses: ITU-T – Mr H. Zhao, Director of TSB
Keynote addresses
Workshop purpose & scope, Overview and Objectives
Mr J-Y. Monfort, ITU-T SG12 Chairman, France Telecom
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Break 10:30-11:00
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11:00-12:30
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Session 1: Session on economic impacts and stakes of the QoS
[audio]
Objectives: Highlight the impact of the telecommunication services’ quality on macro and micro economy; explain the current economic situation
and the globalisation and their impact on the quality of telecommunication services. Analyse the impact of Risk Management and Revenue Assurance activities on quality of service;
the use of SLAs and the impact on the quality.
- Presentation 1
Quality differentiation and economic efficiency [Abstract]
Mr R. Jacob, Brighthaul, CTO
- Presentation 2
QoS & Revenue Assurance: from post-event (post-mortem) analysis to real-time business improvement
[Abstract]
Mr M. Leber, Deputy Marketing Director, Strategy, STELEUS
- Presentation 3
Aligning Customers’ Viewpoint Data With Organization Internal Indicators [Abstract]
Mr A. Al Najjar
Manager Quality & Business Processes, Bahrain Telecommunications Company, Batelco
- Presentation 4
Service Level Agreements - What are we really trying to achieve [Abstract]
Mr A. Clark, participant/ editor/ contributor in ITU SG12, IETF and TIA, CEO
of Telchemy
Session Chair: Mr L. Cardoso, QSDG Chairman, Portugal Telecom
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Lunch 12:30-14:00
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14:00-15:30
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Session 2: User experience (Part I)
[audio]
Objectives: Highlight the importance of satisfying end-user expectations for QoS – introduce
the concept of Quality of Experience (QoE).
Provide guidance on end-user performance requirements for various types of applications. Provide examples of real-life operational experience of end-user QoE.
Identify further work required in understanding end-user requirements, and the
standards makers and other bodies that need to be involved.
Session Chair: Mr P. Coverdale ITU-T SG 12 WP 3/12 Chairman, Nortel Networks
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Break 15:30-16:00
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16:00-17:30
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Session 2: User experience (Part II)
- Presentation 4
Communication problems for a travelling businessman [Abstract]
Mr L Cardoso, QSDG
- Presentation 5
Can We Get There From Here? - The impact of the evolving PSTN on the user's perception of QoS
[Abstract]
Mr N. Ireland, Mr D. Mustill, BT
Session Chair: Mr P. Coverdale ITU-T SG 12 WP 3/12 Chairman, Nortel Networks
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[ Top ]
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Day 2, Thursday, 2 October 2003
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09:00-10:30
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Session 3: QoS in the different standardization bodies (Part I)
[Introduction] [audio]
Objectives: Define the fields covered by different the respective standard bodies,
including type of products and working methods. Summarize the main results obtained,
focusing on the main issues to be solved, and the main objectives for the
coming years, define methods of cooperation expected with the
other bodies.
- Presentation
1
End-to-end QoS in the user's point of view
Mr P-Y. Hébert, User Group
- Presentation 2
QSDG perspective
Mr L. Cardoso, QSDG Chairman, Portugal Telecom
- Presentation 3
ITU-T perspective
Mr C. Dvorak
ITU-T SG 12 Vice-Chairman, AT&T
- Presentation 4
ETSI perspective
Mr J. Pomy, [bio]; ETSI, STQVice
Chair; Mr J. Horroks, ETSI, DTI
Session Chair: Mr J-Y. Monfort, ITU-T SG 12 Chairman, France Telecom / Mr J. Loughney, IETF, Nokia
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Break 10:30-11:00
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11:00-12:30
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Session 3: QoS in the different standardization bodies (Part
II)
- Presentation 5
Quality of Service at the Internet Engineering Task Force
Mr Robert Hancock; Siemens, Roke Manor Reseach
Mr J. Loughney, Nokia; NSIS w.g. chair
- Presentation 6
3GPP perspective (on wireless part)
[Abstract]
Mr A. Sultan, ETSI
- Presentation 7
T1A1 perspective
Mr R. Wohlert, Chairman T1A1
- Panel discussion
Session Chair: Mr J-Y. Monfort, ITU-T SG 12 Chairman, France Telecom / Mr J. Loughney, IETF, Nokia
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Lunch 12:30-14:00
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14:00-15:30
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Session 4: Performance Metrics and Measurement Techniques (Part I)
[Introduction] [audio]
Objectives: Introduce and define the key performance parameters which are important for
characterising end-user experience and service acceptability. Describe suitable techniques
(active and passive) that can be used for measuring these parameters. Highlight on-going work in
standards makers and other bodies in this area and identify further work required in understanding
performance metrics and developing associated measurement techniques.
- Presentation 1
IP Performance Metrics: Definitions and Implementation Examples [Abstract]
Mr Al Morton, AT&T
- Presentation 2
IPPM REPORTING MIB & ISP measurement infrastructure [Abstract]
Mr E. Stephan,
France Telecom
- Presentation 3
Are existing IP Performance Metrics enough to infer real time application performance?
[Abstract]
Mr A. Clark, participant/ editor/ contributor in ITU SG12, IETF and TIA, CEO
of Telchemy
Session Chair: Mr A. Clark, Telchemy
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Break 15:30-16:00
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Session 4: Performance Metrics and Measurement
Techniques (Part II)
- Presentation 4
Non-intrusive evaluation of voice quality in IP environments [Abstract]
Mr V. Barriac (Rapporteur for Question 16/12) and Mr J-Y. Le Saout,
France Telecom
- Presentation 5
Internet Telephony: Performance gains through use of Synchronized Time [Abstract]
Mr H. Melvin, National University of Ireland, Galway, Mr Murphy, University College Dublin
Session Chair: Mr A. Clark, Telchemy
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[ Top ]
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Day 3, Friday, 3 October 2003
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09:00-10:30
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Session 5: Specification and
Signalling of IP QoS (Part I) [Introduction]
[audio]
Objectives: Define (QOS) requirements for IP-based networks supporting telephony in
addition to traditional Internet applications, and explore how those requirements will
be communicated and supported in a multi-provider environment.
- Presentation 1
Recommendations Y.1541 and Y.1221 – A basis for IP network QoS control and traffic management
[Abstract]
Mr N. Seitz, ITU-T SG 13 Vice-Chairman, US Dept. of Commerce NTIA/ITS.N
- Presentation 2
Signalling Requirements for End-to-End IP QoS [Abstract]
Mr M. Dolly & Mr A. Morton, AT&T
- Presentation 3
IP QoS Signaling in the IETF: Past, Present and Future [Abstract]
M. J. Loughney, Nokia
Session Chair: Mr N. Seitz, ITU-T SG 13 Vice-Chairman, US Dept. of Commerce NTIA/ITS.N
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Break 10:30-11:00
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11:00-12:30
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Session 5: Specification and
Signalling of IP QoS Classes (Part II)
- Presentation 4
QoS concepts and architecture in 3GPP [Abstract]
Mr M. Schramm, Siemens
- Presentation 5
Network service classes for deploying QoS-enabled services [Abstract]
Mr R. Santitoro, Nortel Networks
- Presentation 6
A common set of VoIP performance metrics for QoS signaling [Abstract]
Mr A. Clark, participant/ editor/ contributor in ITU SG12, IETF and TIA, CEO
of Telchemy
Session Chair: Mr N. Seitz, ITU-T SG 13 Vice-Chairman, US Dept. of Commerce NTIA/ITS.N
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Lunch 12:30-14:00
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14:00-15:30
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Session 6: Overall Panel Discussions
and Conclusions. Future perspectives [audio]
Objectives: Session chairmen and key contributors will summarize session
results in order to identify the outstanding QoS issues, with a focus on
identifying the major obstacles to achieving end-to-end QoS. After the session
chairmen give their presentations, an open discussion of all workshop
participants will take place in order to prioritize the needed actions.
Topics
Session Chair: Mr C. Dvorak, ITU-T SG 12 Vice-Chairman, AT&T
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Break 15:30-16:00
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16:00-16:30
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Workshop Conclusions & Recommendations
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[ Top ]
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