WORLD TELECOMMUNICATION/ICT DEVELOPMENT REPORT 2006 - Measuring ICT for social and economic development – v1.01
    CONTENTS
    FOREWORD
    PREFACE
    DATA NOTES
        Country groupings
        Data notes
    1. STATUS OF TELECOMMUNICATION/ICT DEVELOPMENT
        1.1 Market structure
        1.2 Fixed line network trends
        1.3 Mobile keeps booming
            1.3.1 Mobile data
        1.4 Internet trends
            1.4.1 Broadband on the rise
        1.5 Telecommunication investment
        1.6 Conclusion
    2. MEASURING THE INFORMATION SOCIETY
        2.1 The statistical divide
        2.2 A step towards overcoming the statistical divide - the core list of ICT indicators
            2.2.1 Indicators on infrastructure and access
            2.2.2 Indicators on household and individual access and use
            2.2.3 Indicators on the business and trade sectors
        2.3 Going beyond access and usage indicators: measuring the impact of ICTs
        2.4 Conclusion
    3. THE DIRECT IMPACT OF THE ICT SECTOR ON THE ECONOMY
        3.1 ICTs, the economy, and certain measurement issues
            3.1.1 The definition of ICT
            3.1.2 Other measurement issues – prices and quality adjustments
            3.1.3 The definition of economic growth
        3.2 The impact of the ICT sector on the economy
            3.2.1 ICT services: the telecommunication sector
            3.2.2 The ICT manufacturing sector
            3.2.3 Overall importance of the ICT sector
        3.3 Conclusion
    4. THE INDIRECT ECONOMIC IMPACT OF ICTs
        4.1 Conceptual issues
            4.1.1 Correlation is not causation
            4.1.2 The elusiveness of the impacts of ICTs
            4.1.3 International comparisons
        4.2 ICTs and productivity
        4.3 Private sector transformation
            4.3.1 E-Commerce
            4.3.2 Offshore Outsourcing
            4.3.3 Teleworking
            4.3.4 ICTs create new and remodel old business opportunities
        4.4 Public sector transformation
            4.4.1 E-government
            4.4.2 E-health
            4.4.3 Education
        4.5 Surveys of the indirect impacts of ICTs
        4.6 Conclusion
    5. MEASURING THE IMPACT OF ICTs ON SOCIAL DEVELOPMENT
        5.1 Defining social development
        5.2 ICTs and social development
            5.2.1 Defining connectivity and issues it raises for social development
        5.3 The impact of ICTs on social development
            5.3.1 Ways in which ICTs impact on social development
            5.3.2 The limits of ICTs on social development
            5.3.3 ICTs versus other development goals
            5.3.4 Ways of using ICTs for social development
        5.4 Measuring ICTs and social development
            5.4.1 Measuring performance: objectives, inputs, outputs and outcomes
        5.5 ICTs and the Millennium Development Goals: beyond the golden anecdote
        5.6 Conclusion
    6. CONCLUSIONS
    GLOSSARY, ACRONYMS AND ABBREVIATIONS
    WORLD TELECOMMUNICATION/ICT INDICATORS
        CONTENTS
        INTRODUCTION
        TABLE A: LIST OF ECONOMIES
        TECHNICAL NOTES
            General methodology
            1. Basic indicators
            2. Main telephone lines
            3. Waiting list
            4. Local telephone network
            5. Teleaccessibility
            6. Telephone tariffs
            7. Mobile cellular subscribers
            8. Prepaid cellular tariffs
            9. ISDN and ADSL
            10. International telephone traffic
            11. Telecommunication staff
            12. Telecommunication revenue
            13. Telecommunication investment
            14. Information technology
            15. Internet
            16. Internet tariffs
            17. Multichannel TV
            18. Network growth
            19. Core indicators on ICT infrastructure and access
            20. Core indicators on access to, and use of, ICT by households and individuals
    FIGURES
        Figure 1.1: Overall, the digital divide is shrinking...
        Figure 1.2: Worldwide competition
        Figure 1.3: (Limited) fixed line growth
        Figure 1.4: Mobile growth
        Figure 1.5: Mobile revenues on the rise
        Figure 1.6: Where 3G stands (and where 3G subscribers stand)
        Figure 1.7: Internet growth
        Figure 1.8: Broadband
        Figure 1.9: Global telecommunication investment
        Figure 2.1: Stocktaking results of surveys on household access to, and use of, ICTs, 2003/2004
        Figure 2.2: Individual and household access and use
        Figure 2.3: Internet use and e-commerce activity in the business sector
        Figure 3.1: GDP and selected ICT growth
        Figure 3.2: GDP per capita and ICTs
        Figure 3.3: Falling computer prices
        Figure 3.4: Telecommunication service revenues on the rise
        Figure 3.5: Increasing telecommunication revenues
        Figure 3.6: ICT employment
        Figure 3.7: ICT manufacturing companies' benefits
        Figure 3.8: Export and imports of ICT goods and services
        Figure 3.9: The ICT market and the overall economy
        Figure 4.1: More use of ICTs - more productivity
        Figure 4.2: ICT's contribution to economic growth
        Figure 4.3: Spread of e-commerce and net impact of e-business in Canada
        Figure 4.4: Major outsourcing economies
        Figure 4.5: The contribution of India's outsourcing services to the IT sector and economy
        Figure 4.6: Why people are prepared to spend so much on a (mobile) phone
        Figure 4.7: How e-government saves time and money
        Figure 4.8: How executives in Latin America see the benefits of ICTs
        Figure 4.9: Time is money! How the Internet can help save both
        Figure 5.1: How to measure the impacts of ICTs on social development: inputs, outputs and outcomes
    TABLES
        Table 2.1: Core list of ICT indicators
        Table 3.1: Defining the ICT sector: two different approaches
        Table 3.2: Contribution of the ICT sector to industry and services in Ireland
        Table 3.3: Characteristics of the ICT manufacturing and service industries in EU25, 2001
        Table 5.1: Eight goals, 18 targets, 48 indicators
        Table 5.2: Concrete examples how ICTs impact the MDGs
        Table 5.3: A scheme to develop and identify the impact of ICTs on the MDGs
    BOXES
        Box 2.1: The Partnership on Measuring ICT for Development
        Box 2.2: How many people are covered by Public Internet Access Centres in Mexico?
        Box 2.3: WSIS: Our expectations are high! The promises the Information Society holds
        Box 4.1: You want to know the difference ICTs have made? Try to live without them: The difficulty of measuring General Purpos
        Box 4.2: The Wal-Mart Phenomenon: more than ICTs
        Box 4.3: Solow's growth accounting theories to explain economic growth
        Box 4.4: Two B2C e-commerce champions: Amazon and eBay, from 1995-2005
        Box 4.5: British Telecom's experience with teleworking
        Box 4.6: Mobile makes business - examples from Bangladesh, South Africa, and Nigeria
        Box 4.7: The definition of ICT skills
        Box 4.8: Australia – measuring e-government and its impact
        Box 4.9: ChileCompra: e-government for transparency and openness
        Box 4.10: Potential cost savings from telemedicine - Australia
        Box 4.11: The impact of ICTs on education
        Box 4.12: The African Virtual University: reaching 24�000 students
        Box 5.1: Tsunami - Training doctors to analyze disease information
        Box 5.2: Getting the message to those who can make a difference
        Box 5.3: The MIT Open Courseware Initiative (OCW): free educational material for everyone (who is online)
        Box 5.4: Tsunami: what ICTs can and cannot do
    BOX FIGURES
        Box Figure 4.4: The transformation of Amazon and eBay
        Box Figure 4.5: British Telecom savings through telework
        Box Figure 4.6: GrameenPhone's contribution to Bangladesh's economy
        Box Figure 4.7: Share of ICT-skilled employment in total employment, narrow and broad definition
        Box Figure 4.8: Purpose of Internet use and savings made through e-government
        Box Figure 4.9: More equal access to contracts
        Box Figure 4.11: Access to computers and its effect on students' performance
        Box Figure 5.3: The MIT Open Courseware Initiative
    BOX TABLES
        Box Table 2.2: Localities and population covered by Public Internet Access Centres (PIAC) in Mexico, 2004 (Indicator A10 of t