Foreword
Publisher's note
1 Available accessibility features for mobile phones and services
1.1 Hearing – Basic accessibility features and services
1.2 Vision – Basic accessibility features and services
1.3 Dexterity – Basic accessibility features
1.4 Cognition – Basic accessibility features
1.5 Illiteracy – Looking beyond disability
2 Special services offered by wireless service providers
2.1 Digital libraries for visual or reading-impaired users
2.2 Global Positioning System (GPS)
2.3 Relay services
2.4 Independent living
2.5 Emergency phone services
2.6 Customer services
3 Mobile applications for persons with disabilities and senior users offered by third parties
3.1 Mobile applications ecosystem, application stores
3.2 Stand-alone applications and applications linked to services
3.3 Home automation and virtual remote consoles on mobile phones
3.4 Android home automation
3.5 Home automation applications for Apple iOS
3.6 Mobile multi-media applications and services
3.7 School and special education applications
3.8 Mainstream services delivered on mobile platforms
3.9 Public and community services for persons with disabilities and senior users delivered on mobile platforms
3.10 Assistive technologies for therapy, cognitive and speech impairments
3.11 Social media and social networking
3.12 Service providers and third-party applications
4 Analysis of challenges and opportunities for service providers in implementing available solutions
4.1 Analysing demographics and market opportunities
4.2 Reaching out to customers with disabilities and the elderly
4.3 Handset procurement and distribution
4.4 Sales and services personnel training
4.5 Accessible sales and services communication and outlets
4.6 Cost of handsets with accessibility and assistive features and services
4.7 Availability of suitable software
5 Examples of service providers and handset manufacturers engaged in serving persons with disabilities
5.1 Japan – NTT DoCoMo
5.2 Europe – SFR and Orange
5.3 United States - AT&T
5.4 Egypt-Etisalat and Vodafone
5.5 Others: GreatCall
6 Examples of handset manufacturers and operating system organizations engaged in serving persons with disabilities
6.1 Nokia
6.2 Apple
6.3 Samsung
6.4 Motorola
6.4 Google - Android
6.5 Doro
6.6 Emporia Telecom
6.7 Sagem
7 Obligations of States Parties to the Convention on the Rights of Persons with Disabilities (CRPD) in relation to Mobile Phones and Services
7.1 General obligation to ensure accessibility of information and communication technologies (ICTs)
7.2 Dispositions to promote assistive technologies and alternative formats for persons with disabilities
7.3 Reasonable accommodation to meet non-discrimination criteria
7.4 Minimum national accessibility standards
7.5 Accessibility of emergency services
7.6 Promotion of assistive technologies for independent living
7.7 Other sector-specific ICT accessibility requirements
8 Government agencies involved with accessible and assistive mobile phones and services
8.1 Telecommunication or ICT regulatory authority
8.2 Ministry of Telecommunications/ICT
8.3 National Council on Disability or inter-governmental agencies overseeing disability policies
8.4 Universal service/access funds
8.5 Other government agencies involved in implementing assistive and accessible mobile phones and services
8.6 Ministries with e-government services
8.7 Education ministries overseeing web-based educational resources
8.8 Ministries of health and human services overseeing rehabilitation and elderly care services
9 Overview of national initiatives and policy developments
9.1 Australia
9.2 Argentina
9.3 Brazil
9.4 Canada
9.5 France
9.6 Japan
9.7 Malaysia
9.8 South Africa
9.9 Sweden
9.10 Thailand
9.11 United Kingdom
9.12 United States
9.13 European Union
10 Good practices for policy development and implementation
10.1 Awareness raising activities among key stakeholders
10.2 Consensus building and policy making including persons with disabilities
10.3 Adoption of level playing field alternatives for service providers
10.4 Pilot programmes
10.5 Expanding charters of universal service/access funds to include persons with disabilities
10.6 Other public funding initiatives for sector-specific mobile applications
10.7 Milestones, measurement of progress and reporting
10.8 Checklist for policy makers
11 Resources on accessible and assistive mobile technologies and solutions for persons with disabilities
11.1 Standards and standards development organization resources
11.2 Professional organizations
11.3 Users organizations
11.4 Academic and research institutions
11.5 Others
Bibliography
Applications
Windows Mobile Device Accessibility
Windows Phone 7 Devices Accessibility
IPhone Accessibility
Android Official Accessibility project, Eyes-Free
Blackberry
Code Factory – Leading Accessibility application provider (Third Party)
Nuance – Screen Reader and Magnifier fro S60 and S80 Phones)
Nokia Accessibility Features
Samsung
Exhaustive List of Mobile Device Manufacturers
Android Market
IPhone App Store
Windows Mobile Market Place
Glossary
Table 1: Mobile handset accessibility features for the visually impaired
Table 1.2 –Useful accessibility features for people with cognitive disabilities
Table 1.3 –Accessibility features relevant for illiterate persons
Table 1.4 – Examples of handsets with accessibility features from selected manufacturers
Table 3.1 – Examples of third parties assistive technology mobile applications
Table 3.2 – Android clients for various home automation systems
Table 3.3: iPhone/iPad based clients and remote controls
Table 3.4: Examples of applications for accessible mobile multi-media content
Table 3.5: Examples of mobile applications for students with disabilities
Table 3.6: Mainstream mobile services with accessible or assistive features
Table 3.7: Examples of mobile navigation services for persons with disabilities and senior citizens
Table 3.8: Examples of assistive technologies available on mobile platforms
Table 3.9: Inside the free AT&T Mobile Accessibility Lite suite of accessible applications
Figure 1.1: The Emporia Life Mobile Phone
Figure 1.2: Conversations with sign language via peer-to-peer video works on smart phones with 3G networks
Figure 1.3: WebSign SMS to MMS avatar
Figure 1.4: Samsung phone with elevated dots on key #5
Figure 1.5: Mobile Speak Features Adjustment – Control Panel
Figure 1.6: Magnifying screens allow users with low vision to enlarge fonts and images.
Figure 1.7: Truly simple mobile telephone
Figure 2.1: Read2Go mobile app
Figure 2.2: Sendero LookAround
Figure 2.3: Sorenson nTouch VRS application
Figure 2.4: Screen of Hamilton CapTel captioning service
Figure 3.1: Main categories of application stores
Figure 3.2: Teledroid screen shots – Phone screen and remote graphic monitoring output.
Figure 3.3: Apps4Android web site. More than 6 million installations of accessible and assistive apps in 136 counties.
Figure 5.1: DoCoMo Raku-Raku 7
Figure 5.2: AT&T Video Relay Service explained on YouTube
Figure 6.1: Doro HandleEasy 330gsm.
Figure 7.1: Map of CRPD Signatures and Ratifications