Digital Regulation Handbook
Foreword
List of tables and figures
Introduction
Acknowledgements / About the authors
Chapter 1. Regulatory governance and independence
     1.1 Introduction
     1.2 Policy and implementation
          Evolution of regulation
          Assessing the need to modernize and streamline
     1.3 Role and institutional design of regulator
          Institutional structure of regulator
          Traditional areas of responsibilities
          Shifting mandate/roles of regulators and policy-makers in the digital era
          Decision-making and rule-making in a multistakeholder environment
     1.4 Regulatory collaboration
          Formalized and informal collaboration occurring across governments
     1.5 Building frameworks for digital regulation
          Licensing frameworks for networks, services, and applications
          Innovative approaches to sector regulation
     1.6 Key findings
          Development of national digital strategies and roadmaps
          Institutional structure and role of regulator
          Building frameworks for digital regulation
     References
Chapter 2. Competition and economics
     2.1 Introduction: Regulatory transformation in the digital economy
     2.2 Regulation in the digital era
          Historical approach
          Recent developments
          Key findings
     2.3 The regulation of markets
          Historical approach
          Recent developments
          Key findings
     2.4 Interconnection of networks
          Historical approach
          Recent developments
          Key findings
     2.5 Infrastructure sharing
          Historical approach
          Recent developments
          Key findings
     2.6 Price regulation
          Historical approach
          Recent developments
          Key findings
     2.7 Dispute resolution
          Historical approach
          Recent developments
          Key findings
     2.8 Licensing and authorization
          Historical approach
          Recent developments
          Key findings
     2.9 Mergers and acquisitions
          Historical approach
          Recent developments
          Key findings
     2.10 Taxation
          Historical approach
          Recent developments
          Key findings
     References
Chapter 3. Access for All
     3.1 Introduction
     3.2 Challenges to achieving universal access to broadband and digital services
     3.3 Policies to promote universal access to broadband and digital services
          UA funding and financing policies: tackling accessibility challenges
          Policies to make broadband and digital services affordable
          Policies to promote inclusion
     3.4 Monitoring and evaluation of impact of universal access policies
     3.5 Key findings
     References
Chapter 4. Consumer affairs
     4.1 Introduction to digital consumer rights
          Why care about consumers?
          Consumer rights and responsibilities in the digital world
          General and special consumer protection law
          Average consumers and vulnerable consumers
          The shift to online data
     4.2 Consumer support framework
          Roles in protection and empowerment of digital consumers
          Consumer-provider relationships
          Roles of ICT regulators
          Relevant international bodies
     4.3 Specific consumer issues
          Price and quality of service
          Contracts and prepayment
          Billing and payment procedures
          Customer service, complaints, and redress
          Helping consumers navigate the digital economy
          Provision for consumers with disabilities
          Smart consumer devices
          Trust requires trustworthiness
          Online safety for children
          Online safety for adults
          Digital identity and automated decision-making
     4.4 Key findings
          Introduction to digital consumer rights
          Consumer support framework
          Specific consumer issues
     References
Chapter 5. Data protection and trust
     5.1 Introduction
     5.2 Data protection regimes
     5.3 Regulatory authorities
     5.4 Technologies and services
     5.5 Transfers and trade implications
     5.6 Communications privacy
     5.7 Data protection and information security
     References
Chapter 6. Spectrum management
     6.1 Introduction
     6.2 Part 1. Guidance on the regulatory framework for national spectrum management
          The international context
          International principles governing spectrum use
          Principles of national spectrum use
          Spectrum utilization for broadcasting and for telecommunications purposes in the private commercial and industrial sector
          Prevention and elimination of interference
          Rights and obligations of the authorized users
          Transparency in national spectrum management
          The linkage between international and national regulations
          Monitoring the spectrum
          Best practices for national spectrum management
     6.3 Part 2. Key applications and regulatory considerations driving the future use of spectrum
          Introduction
          Key trends in spectrum management for emerging technologies
          Technology innovations driving new spectrum demand
          Spectrum management and standards for emerging technologies
          National spectrum licensing
          New business models and spectrum usage innovations
     6.4 Key findings
     References
Chapter 7. Regulatory responses to evolving technologies
     7.1 Introduction
     7.2 Evolving technologies
          Cloud computing
          Internet of Things
          Big data
          Blockchain
          Artificial intelligence
          Smart capabilities and data protection
          Data protection as the common denominator
     7.3 The evolving Internet value chain
     7.4 Evolving business models in the ICT sector
     7.5 Summary
     References
Chapter 8. Technical regulation
     8.1 Part 1. Quality of service
          Introduction
          Selecting parameters
          Defining measurements
          Setting targets
          Making measurements
          Auditing measurements
          Publishing measurements
          Stimulating improvements
          Reviewing achievements
     8.2 Part 2. Numbering, naming, addressing, and identification (NNAI)
          Why do numbering, naming, and addressing matter?
          What are NNAI resources?
          NNAI management
          Global NNAI resources
          The digital age emerges
          Impact of new technologies
          What instruments can the regulator use?
          New uses bring new Issues
          Global NNAI resources
          Future challenges for NNAI
     References
Chapter 9. Emergency communications
     9.1 Introduction
          Why do emergency telecom/ICTs matter?
          Which are the different types of hazards?
          What should the regulator do?
          What is the disaster management process?
     9.2 Mitigation phase
     9.3 Preparedness phase
     9.4 Response phase
     9.5 Recovery phase
     References