QUESTION 17-3/2: Progress on e-government activities andidentification of areas of applicationof e-government for the benefitof developing countries
Table of Contents
1 Introduction
1.1 ICT Revolution and Expansion of Internet Applications
1.2 E-government and SG2 in ITU
1.3 Benchmarking studies on e-government in international organizations
2 Principles of E-government
2.1 What is e-government?
2.2 Trend of ICT development for e-government
2.2.1 Characteristics of ICT for e-government
2.2.2 Fixed vs. Mobile
2.2.3 Mobile and Social
2.2.4 Open government data as a trend for more government transparency, accountability, participation and collabora...
2.3 Components of e-government
2.3.1 Portal, Information Sharing, Security
2.3.2 Networks, Human Capacities
2.4 Categories of e-government activities
2.4.1 Applications: G2G, G2C, G2B
2.4.2 Funding
2.4.3 Legal and Institutional Arrangements
3 Best Practices of Member countries (ITU-D Contributions)
3.1 The INV (Information Network Village) Project (Republic of Korea)
3.2 Korea Online e-Procurement System (KONEPS), (Republic of Korea)
3.3 Uganda's road to e-Government (Uganda)
3.4 Uganda's Approach to Implementing Broadband Connectivity in Underserved Areas (Uganda)
3.5 Local Government Information System (LGIN)
3.6 Overview on ICT based services in Bangladesh
3.7 E-Government implementation in the Kyrgyz Republic- Experience and further steps
3.8 Effort to make accessing the administrative business system more convenient using mobile terminals by service c...
3.9 E-Government in Lebanon
3.10 MWANA (Zambia)
3.11 eGovernment Service in Montenegro
4 Tools for Best Practices
4.1 Toolkit for ICT-based services using mobile communications
4.1.1 Mobile principles for secure mobile services
4.1.2 Identification and authentication
4.1.3 Key administration
4.1.4 Security
4.1.5 Mobile Technology
4.1.6 Findings
4.1.7 Recommendations
4.2 Evaluation e-Government performance and its influx in Korea (Republic of Korea)
4.2.1 Introduction
4.2.2 Workflow of e-Government performance management
4.2.3 Future direction
4.3 eGovFrame: Open platform with open innovation
4.3.1 Overview
4.3.2 Background of the eGovFrame
4.3.3 Open innovation strategy
4.3.4 Changes and Benefits of eGovFrame
4.3.5 Expansion and Future of eGovFrame Mobile
4.3.6 Opportunities for other countries
5 Application areas for the benefit of developing countries
5.1 Guidelines for identifying application areas
5.2 Infrastructure
5.3 G2G
5.4 G2C and G2B
6 Factors to ensure the success in the progress on e-government activities
6.1 Presidential leadership (Political support)
6.2 Balance of supply of and demand for e-government services
6.3 Clear understanding of e-government
6.4 Encouragement of citizens' engagement and participation
6.5 Innovation of Information Resource Management (IRM)
6.6 Protection of privacy and system safety
6.7 Strategies to accept e-services
7 Guidelines on encouraging e-government activities and identifying e-government application areas for developing c...
7.1 Scope
7.2 Objective of the Guidelines
7.3 Guidelines in identifying application areas for the benefit of developing areas
7.4 Guidelines to make sure progress in e-government activities
Annexes
Annex 1: Full Transcripts of Contributed Cases
Annex 2: Toolkit to create the ICT-based services using the mobilecommunications for e-government services