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• General specifications and key performance indicators
  • Acknowledgements
  • Table of contents
  • Executive summary
  • The toolkit
  • 1 Introduction
    • 1.1 Target audience and scope
    • 1.2 ICT environmental impacts
    • 1.3 Definition of an environmental KPI
  • 2 Environmental KPIs for ICT organizations
    • 2.1 Environmental KPIs by global organizations or initiatives
    • 2.1.1 Carbon Disclosure Project (CDP)
    • 2.1.2 Dow Jones Sustainability Index (DJSI)
    • 2.1.3 GHG Protocol corporate standard
    • 2.1.4 Global Reporting Initiative (GRI)
    • 2.1.5 ISO 14031
    • 2.1.6 ISO 14064-1
    • 2.2 Environmental KPIs by ICT organizations or initiatives
    • 2.2.1 European Telecommunications Network Operators' Association (ETNO)
    • 2.2.2 European Telecommunications Standards Institute (ETSI)
    • 2.2.3 The Green Grid
    • 2.2.4 GSMA
    • 2.2.5 International Electrotechnical Commission (IEC)
    • 2.2.6 International Telecommunication Union - Study Group 5 (ITU-T SG 5)
  • 3 A suggested process for KPI definition
    • 3.1 Defining the needs
    • 3.2 Listing relevant KPIs
    • 3.2.1 Types of KPIs
    • 3.2.2 Data collection process
    • 3.3 Third-party verification of data collected for all environmental indicators
    • 3.3.1 Common verification process
    • 3.4 Analysis and target setting
  • 4 Target definition
    • 4.1 Types of environmental targets
    • 4.1.1 Eco-efficiency targets
    • 4.1.2 ICT enabling effect targets
    • 4.1.3 Communication targets
    • 4.2 Examples of corporate ICT environmental targets
  • 5 Checklist
  • 6 Conclusions
  • 7 Glossary
  • 8 Bibliography