1
Introduction
1.1
Objective and scope
1.2
Benefits of these guidelines
2
Abbreviations and acronyms
3
Voluntary guidelines
3.1
Fraud awareness
3.2
A well-defined fraud prevention, detection and management internal
process with clear responsibilities and service level agreements
3.3
Communication: Frequent information sharing concerning abnormalities,
and regular periodic review
3.4
Define threshold limits for further investigation
3.5
Review interconnection agreements
3.6
Detection and identification
3.7
Countermeasures
4
A quick-step guide for consideration