1 Scope
2
References
3
Abbreviations
4
Introduction
5
General guidelines
5.1 Instructions – General
5.2 Amount of information
5.3 Compatibility of instructions
5.4 Information legibility
5.5 Textual instructions
5.6 Alternative methods for presenting instructions
6
Guidelines for fixed instructions
6.1 Amount of information
6.2 Information content
6.3 Completeness of information
6.4 Instructional steps
6.5 Modular presentation
6.6 Locating information
6.7 Information legibility
6.8 Indication of movements
6.9 Emergency information
6.10 Labelling
6.11 Pictographic instructions
6.12 Choice of language
6.13 Multiple languages
6.14 International calls
6.15 Charging
6.16 Other information
7
Guidelines for dynamic instructions
7.1 Instructional steps
7.2 Highlighting
7.3 Legibility of displays
7.4 Textual instructions
7.5 Choice of language
7.6 Charging
Annex A – Cardphone
Appendix I – Bibliography