1 Scope
2 References
3 Definition of terms
4 Service definition
5 Service management
5.1 Service ordering – General
procedure
5.2 Procedures for IFS access in the
country of origin via dialling a national freephone number (Access Method No.
1)
5.2.1 Service provisioning
5.2.2 Requirements before issuing the service order
5.2.3 Preparation of the service order form
5.2.4 Policy for assignment of national freephone numbers in the country of
origin for use in the international freephone service
5.2.5 Portability
5.2.6 Service disconnection
5.3 Procedures for IFS access in the
country of origin via international direct dialling of a foreign domestic
freephone number (Access Method No. 2)
5.3.1 Service provisioning
5.3.2 Requirements before issuing the service order
5.3.3 Preparation of the service order
form
5.3.4 Policy for assignment of numbers used for access to foreign domestic
freephone numbers
5.3.5 Service disconnection
5.4 Procedure for IFS access in the
country of origin via dialling a universal international freephone number
(Access Method No. 3)
5.4.1 Service provisioning
5.4.2 Requirements before issuing the service order
5.4.3 Preparation of the service order form
5.4.4 Policy for assignment of universal international freephone numbers
5.4.5 Portability
5.4.6 Service disconnection
5.5 Common service management aspects
5.5.1 Directory assistance/listing
5.5.2 Access capabilities/line definition
5.5.3 Service authorization
5.5.4 Pre-service testing
5.5.5 Service order control
5.5.6 Service abuse
5.6 Operational aspects
5.6.1 Operations centres
5.6.2 Pre-service testing
5.6.3 Service faults
5.7 Data collection
5.7.1 Collection of originating country performance data
5.7.2 Exchange of customer performance data
6 Customer service features
6.1 Announcement for caller
6.2 Geographical zone call routing
6.3 Variable call routing
6.3.1 Point of origin call routing
6.3.2 Time-dependent call routing
6.3.3 Date-dependent call routing
6.3.4 Variable (follow-me) call routing
6.3.5 Call completion on busy (traffic-dependent) call routing
6.4 Additional customer service
statistics
6.4.1 Real-time information
6.4.2 Data analysis
6.5 Directory assistance/listing
services
7 Operational provisions
7.1 Service operational requirements
7.2 Network management
7.3 Quality of service
Annex A – IFS – National Freephone Number Request
Form
Annex B – IFS – Foreign Domestic Freephone Number
Access Service Order Form
Annex C – IFS – Universal International Freephone
Number Access Service Order Form
Annex D – IFS portability
A Change of IFS provider
B Change of IFS destination
country/IFS provider
C In-country freephone number
becomes IFS number
D Outbound IFS number becomes
in-country Freephone number