1
Scope
2 References
3 Definitions
4 Abbreviations
5 Conventions
6 General
principles
7 Requirements
for planning, development and design
7.1
Basic policies
7.2
Activities concerning development
process
8 Common
requirements for operation and usage of telecommunications equipment and
services
8.1
Operation
8.2
Installation, connection and configuration
8.3
Physical safety
8.4
Information
security
8.5
Rights of content usage
9 Requirements
for terminal equipment
9.1
Input/Output interface
9.2
Body shapes and
structures
9.3
External connection ports
9.4
Terminology, icons and graphic symbols
9.5
Alternatives
9.6
Standardization and disclosure of interface
specifications
10 Requirements
for telecommunications services
10.1
Interactive telecommunications services
10.2
Telecommunications platform services
10.3
Emergency calls
10.4
Telecommunications services specifications
11 Requirements
for user support
11.1
User manuals
11.2
Disclosure of information about telecommunications
accessibility
11.3
Instruction
11.4
Customer support centres
Appendix I – Further details of informative
references
Bibliography