1
Scope
2 References
3 Definitions
4 Abbreviations and Acronyms
5 Communications Quality of Service:
A framework and approach
5.1 An
elaboration on definitions for Quality and Quality of Service
5.2 A framework for the quality of communications services
5.3 Matrix for
the determination of communications QoS criteria
5.4 Relationship
between QoS and Network performance
5.5 Four
viewpoints of QoS
5.5.1 Customer's requirements of QoS
5.5.2 QoS offered by the service provider
5.5.3 QoS achieved or delivered by the service provider
5.5.4 QoS perceived by the customer
5.6 Relationship between the four viewpoints of QoS
5.7 The
Challenge of IP-related QoS
6
Conclusion
Appendix I – Bibliography