CONTENTS

 1     Scope
 2     References
 3     User-driven performance requirements
 4     Key parameters impacting the user
       4.1      Delay
       4.2      Delay variation
       4.3      Information loss
 5     Performance considerations for different applications
       5.1      Audio
                 5.1.1      Conversational voice
                 5.1.2      Voice messaging
                 5.1.3      Streaming audio
       5.2      Video
                 5.2.1      Videophone
                 5.2.2      One-way video
       5.3      Data
                 5.3.1      Web-browsing
                 5.3.2      Bulk data
                 5.3.3      High-priority transaction services (E-commerce)
                 5.3.4      Command/control
                 5.3.5      Still image
                 5.3.6      Interactive games
                 5.3.7      Telnet
                 5.3.8      E-mail (server access)
                 5.3.9      Instant messaging
       5.4      Background applications
                 5.4.1      Fax
                 5.4.2      Low priority transaction services
                 5.4.3      Email (server-to-server)
                 5.4.4      Usenet
 6     Classification of performance requirements into end-user Quality of Service categories
Appendix I – Performance targets
Appendix II – Bibliography