1 Scope
2 References
3 Definitions
3.1 Terms defined elsewhere
3.2 Terms defined in this Recommendation
4 Abbreviations and acronyms
5 Conventions
6 Problem statements
6.1 Different use cases
6.2 Legal entities
6.3 Mobile network QoS affecting all services
6.4 Possible solutions
7 Conclusions
7.1 Conclusions for service category 1
7.2 Conclusions for service category 2
7.3 Conclusions related to digital financial services
8 Future considerations: Top-level view
8.1 Use cases and related top-level KPI
8.2 Technological components of DFSs
8.3 Stakeholders
8.4 QoS monitoring
Annex A – Underlying functionalities of DFS applications
A.1 Service category 1 (feature phone)
A.2 Service category 2 (smartphone)
Appendix I – Considerations related to the fitness for DFSs
Appendix II – Is DFS a "popular service"?
II.1 Relationship between
QoS and QoE
II.2 Services, applications or "popular services"
II.3 Is a DFS a "popular service"?
Bibliography