1 Scope
2
References
3
Abbreviations and acronyms
4
Terms and definitions
5
MSPA objectives and benefits
6
MSPA for GOMS management
7
MSPA overview
7.1 MSPA Structure and basic process functions
7.2 MSPA
implementation and operation
7.3 MSPA Reference Model
8
MSPA management
8.1 Objectives of MSPA management
8.2 Brief overview of MSPA management
8.3 Criteria to be used for MSPA management
8.3.1 The MSPA Management Difficulty Index
(MMDI)
9
Examples of MSPA
Annex A – Example of
definition of MSPA Management Difficulty Index (MMDI)
Appendix I – Examples of MSPA for Maintenance Services (MSs) related to
specific managed areas – Example
of MSPA for MSs related to Leased Circuit Service (LCS)
I.1 Introduction
I.2 MS Performance Monitoring
I.2.1 Maintenance Service Elements (MSEs)
I.2.2 MSPA for the GOMS
I.3 MS Performance and Fault Management
I.3.1 Maintenance Service Elements (MSEs)
I.3.2 MSPA for GOMS
I.4 MS Restoration
I.4.1 Maintenance Service Elements (MSEs)
I.4.2 MSPA for GOMS
Appendix II – Examples of MSPA for Maintenance
Services (MSs) related to specific managed areas – Example of MSPA for MSs related to Videoconferencing
service
II.1 Introduction
II.2 Maintenance Service (MS)
II.3 Maintenance Services Elements (MSEs)
II.4 MSPA for the GOMS
II.4.1 AP1: Videoconference quality improvement
II.4.2 AP2: Videoconferencing user training
II.4.3 AP3: Performance index value refreshing
Appendix III – Examples of MSPA for Maintenance
Services (MSs) related to specific managed areas – Example of MSPA for MSs related to Internet services
III.1 Introduction
III.2 Maintenance Service (MS)
III.3 Maintenance Services Elements (MSEs)
III.4 MSPA for the GOMS
III.4.1 AP1: Performance improvement of trunk
network
III.4.2 AP2: Performance improvement of access
network