1
Scope
2 References
3 Definitions
4 Abbreviations and acronyms
5 Introduction
5.1 Purpose of the
business process framework
5.2 What is the eTOM?
5.3 eTOM is more than one
document
5.4 Using this
Recommendation
5.5 Intended audience
5.6 Benefits of using the
eTOM framework
6 The eTOM business process
framework
6.1 Core eTOM single
enterprise viewpoint
6.2 External interactions
6.3 Process flow modelling
approach
6.4 Summary
7 The emergence of e-business
within the ICT market
7.1 What is e-business?
7.2 Implications of e-business
for service providers
7.3 An e-business
reference model
Annex A – eTOM concepts
A.1 Overview
A.2 Business concepts
A.3 End-to-end process
flow concepts
Appendix I – TM Forum NGOSS and eTOM
Bibliography