CONTENTS

 1     Scope 
 2     References 
 3     Definitions  
 4     Abbreviations   
 5     Conventions     
 6     Introduction      
 7     Operations Level 2 process decompositions         
        7.1     Customer Relationship Management (CRM) processes      
        7.2     Service Management & Operations (SM&O)Processes     
        7.3     Resource Management & Operations (RM&O) Processes 
        7.4     Supplier/Partner Relationship Management (S/PRM) processes      
 8     Strategy, infrastructure and product Level 2 process decomposition          
        8.1     Marketing & Offer Management (M&OM) Processes       
        8.2     Service Development & Management (SD&M) processes 
        8.3     Resource Development & Management (RD&M) processes          
        8.4     Supply Chain Development & Management (SCD&M) processes  
 9     Enterprise management processes Level 2 process decomposition
        9.1     Strategic & Enterprise Planning (S&EP) processes 
        9.2     Enterprise Risk Management (ERM) processes      
        9.3     Enterprise Effectiveness Management (EEM) processes     
        9.4     Knowledge & Research Management (KRM)        
        9.5     Financial & Asset Management (F&AM) processes           
        9.6     Stakeholder & External Relations Management (S&ER) processes 
        9.7     Human Resources Management (HR) processes    
10     Operations Level 3 process decompositions        
       10.1     Customer Relationship Management (CRM) processes     
       10.2     Service Management & Operations (SM&O) Processes   
       10.3     Resource Management & Operations (RM&O) processes
       10.4     Supplier/Partner Relationship Management (S/PRM) Processes     
BIBLIOGRAPHY