1
Scope
2 References
3 Definitions
4
Abbreviations
and acronyms
5
Conventions
6
Introduction
7
Operations
level 2 and level 3 processes
7.1
Customer
relationship management
7.2
Service management and operations
7.3
Resource
management and operations
7.4
Supplier/partner
relationship management
8
SIP
level 2 and 3 processes
8.1
Marketing
and offer management
8.2
Service
development and management
8.3
Resource
development and management
8.4
Supply
chain development and management
9
Enterprise
management level 2 processes
9.1
Strategic
and enterprise planning
9.2
Enterprise
risk management
9.3
Enterprise
effectiveness management
9.4
Knowledge
and research management
9.5
Financial
and asset management
9.6
Stakeholder
and external relations management
9.7 Human resources management
Bibliography