1
Scope
2 References
3 Terms and definitions
4 Abbreviations and Acronyms
5 Service life cycle and QoS
5.1 Service product planning and
development
5.2 Negotiation and sales
5.3 Implementation
5.4 Execution
5.5 Assessment
6 QoS classes and traffic types
7 QMS functional requirements
7.1 QMS framework
7.2 Basic requirements
7.3 Business level requirements (use
cases)
7.4 Specification level requirements
8 Interface requirements
Annex A – QMS management scenarios
A.1 Implementation phase (service
orders and provision)
A.2 Execution phase (monitor,
surveillance)