1
Scope
2 References
3 Definitions
3.1 Terms defined
elsewhere
3.2 Terms defined in this
Recommendation
4 Abbreviations and acronyms
5 Introduction
5.1 General
5.2 Basic function of
self-service management
5.3 Other features
6 Basic objective of self-service
management
6.1 Field of application
7 Requirements
7.1 Basic SSM requirements
7.2 Security requirements
7.3 SSM interface requirements
8 SSM architecture overview
Appendix I – Examples of self-service management scenarios
Bibliography