1 Scope
2 References
3 Definitions
3.1 Terms defined elsewhere
3.2 Terms defined in this Recommendation
4 Abbreviations and acronyms
5 Conventions
6 Different aspects of quality of service
6.1 Four viewpoints of QoS
6.2 QoS offered and QoS delivered
7 Minimum set of parameters for evaluating the quality of IP network
service
7.1 IP network service activation time
7.2 DNS response time
7.3 Number of IP network interconnection points
7.4 Round-trip delay (RTT to IP network interconnection points)
7.5 IP delay variation (one-way delay variation to IP network
interconnection points)
7.6 IP packet loss (one-way packet loss to IP network
interconnection points)
7.7 Data rate (download and upload)
7.8 Internet IP network service availability
7.9 Radio coverage availability
8 Quality of service measurement methodologies
8.1 Testing tools
8.2 Quality of service evaluation scenarios
9 Sampling methodology
9.1 Selecting access lines for each speed package
9.2 Selecting the measurement moments
Appendix I – Evaluation scenario at international level
Bibliography