08:45 - 09:45 |
Opening Ceremony
- Diego Molano Vega, Minister, Ministry of Information and Communication Technologie (MINTIC), Colombia [Presentation [ESP]]
- Malcolm Johnson, Director, Telecommunication Standardization Bureau, International Telecommunication Union (ITU) [ Biography | Speech ]
- Clovis Baptista, Executive Secretary, CITEL
- Héctor Carril, Alternate Chair of PCC I - CITEL, Argentina [ Biography ]
- Sandra Morelli, Contralora, Contraloria General de la República, Colombia
|
09:45 - 10:15 |
Session 1: The importance of models and procedures for planning, monitoring and control in the provision of communications services
Presentation on the state of the art of planning,surveillance and control for telecommunications services.
- Hans Wilhelm Gierlich, Head of Telecom Division, HEAD Acoustics GmbH [ Biography | Presentation [ENG] ]
|
10:15 - 10:45 |
Session 2: Culture of compliance: Pillar of Colombian's Monitoring and Control Model
Presentation on the state of the art of surveillance and control for telecommunications services.
- Mayerly Diaz Rojas, Director of Supervision and Control, Ministry of Information and Communication Technologie (MINTIC), Colombia [ Biography ] | Presentation [ESP]
|
10:45 - 11:15 |
Coffee Break |
11:15 - 12:15 |
Session 3: Customer protection
Panel on quality and general obligations to the final consumer.
Moderator: Mauricio Jaramillo, Journalist [Presentation [ESP]]
Panelists:
- Carlos Pablo Márquez Escobar, Executive Director, Communications Regulation Commission (CRC), Colombia [ Biography | Presentation [ESP]]
- Jorge Sánchez, Deputy Superintendent For Consumer Protection, SIC, Colombia [ Biography | Presentation [ESP]]
- Rafael López Zorzano, Department of Economic Analysis I (Economic Analysis), Universidad Complutense de Madrid: Consumer Protection in the Telecommunications Sector: Theoretical Foundations and Perspectives [ Biography | Presentation: [ ESP ]
|
12:15 - 13:00 |
Session 4: Surveillance and Control of the Radio Spectrum
Discussion on the model of Surveillance and Control of radio spectrum in Colombia.
- Oscar León, Director ANE, Colombia [ Biography | Presentation [ESP]]
|
13:00 - 14:30 |
Lunch Break - CARTAGENA DE INDIAS CONVENTION CENTER - Claustro Las Animas |
14:30 - 16:00 |
Workshop - Building a shared vision for the Surveillance and Control Model
|
16:00 - 17:00 |
Session 5: Best practices - Monitoring and control activities - International Experience
Panel on best practices and successful cases in Surveillance and Control Models.
Moderator: Mariana Rodríguez Zani, General Director, Convergencia Latina: CALIDAD DE SERVICIO: La evolución de la Reglamentación en la República Argentina [ Biography ]
Panelists:
- Virginia Reginato, Analysis and Planning Dept. Head Control Division, Subtel, Chile [Presentation [ESP]]
- Sergio Trabuchi, Planning Area, CNC, Argentina [ Biography | Presentation: [ESP]
- Hugo Daniel Maldonado, Engineering Management - CNC (Argentina) [ Presentation: [ESP]
- Rodrigo Lara Restrepo, President, ASOMOVIL, Colombia [ Biography ]
|
17:00 - 17:30 |
Coffee Break |
17:30 - 18:00 |
Session 6: QoS assessment for mobile speech services including user interfaces in vehicles and hands-free communication
- Hans Wilhelm Gierlich, Head of Telecom Division, HEAD Acoustics GmbH [ Biography | Presention: [ENG]
|
18:00 - 18:30 |
Conclusions |