| 08:30 - 09:00 | Registration |
| 09:00 - 10:30 | Session 9: Using big data and analytics to improve customer experience
Objectives: Focus on the promise of big data and analytical models to improve customer experience by capitalizing on information drawn from the network, customer behaviour and customer service centres.
Moderator:
João Zanon (Regulatory Specialist, Anatel, Brazil) [
Biography ]
Speakers:
-
Celso Tonet (Claro Brasil S/A, Brazil):
Case study: the experience of Claro in the use of Big Data to transform the relationship with its customers, improving results, increasing profitability and boosting the quality of service
[
Biography I
Presentation ] -
Minerve Mampaka (Commprove Technologies, Italy):
Delivering excellence in customer experience through Big Data solutions
[
Biography I
Abstract I
Presentation ] -
Dirk Bernhardt (CEO, P3 communications, Inc., United States): Case study: Big Data and cloud technologies as enabler to ingest and analyze large sets of customer experience data
[ Biography ]
|
| 10:30 - 11:00 | Coffee Break |
| 11:00 - 12:30 |
Session 10: QoS and QoE in the context of 5G and IoT
Objectives: Discussion of the factors influencing network performance, QoS and QoE in the context of 5G and IoT with the aim of building understanding of relevant concepts and requirements.
Moderator:
Nilo Pasquali (Head of Regulatory Bureau, Anatel, Brazil) [
Biography ]
Speakers:
-
Magnus Hylen (Rohde & Schwarz, Germany):
What drives quality in real-field for IoT
[
Biography I
Abstract I
Presentation ] -
Robson de Andrade Esteves (Network, Innovation & Technology, TIM Brasil S/A, Brazil):
QoS/QoE in future IoT/5G networks: A telco transformation infrastructure perspective
[
Biography I
Abstract I
Presentation ] -
Fernando Rodini (Engineering Director, Qualcomm, United States):
QoS/QoE developments in 4G-IoT & 5G technologies
[ Presentation ] -
Pär Hultén (Product Manager, Terminals, InfoVista, United States):
New testing paradigm for 5G – IoT ecosystem
[ Biography | Abstract | Presentation ]
|
| 12:30 - 14:00 | Lunch Break |
| 14:00 - 15:30 |
Session 11: Improving quality: Case studies
Objectives: Presentation of case studies of strategies already deployed to improve performance, QoS and QoE, highlighting lessons learnt and considerations of particular operational relevance.
Moderator: Rodrigo Vieitas Sarruf de Almeida (Head, Regional Office Rio de Janeiro, Anatel, Brazil) [
Biography ]
Speakers:
-
Jose Ruy Moreira de Souza (Bwtech, Brazil):
Use cases on how to monitor and improve E2E performance
[
Biography I
Abstract I Presentation ] -
Roney Medeiros (Claro Brasil S/A, Brazil):
Case study: Network quality solutions adopted by Claro
[
Biography I Presentation ] -
Marcel Fernando de Mello (Director of Operations Center, Oi S.A., Brazil): Virtual Technician – Developing self-care culture (Fixed Line/Broadband/Pay TV)
[ Biography I Presentation ] -
Carlos Antonio Ramos (Manager of Network Platforms, Oi S.A., Brazil): Project HDM TR-143 – Evolution of solution for Fixed Broadband Measurement
[ Biography I Presentation ]
|
| 15:30 - 16:00 | Coffee Break |
|
16:00 - 17:30 |
Session 12: Roundtable on strategies to improve quality
Objectives: Informed by the discussions of the workshop, this roundtable of regulators, service providers and network suppliers will put forward recommendations and proposed actions to improve performance, QoS and QoE in the Americas.
Moderator:
Katia Pedroso (Partner and Director, TELCOnsultoria, Brazil) [
Biography ]
Panellists:
-
Leonardo Euler (Commissioner, Anatel, Brazil) [
Biography ]
-
Daniel Schiffer (Telefônica Brasil S/A, Brazil)
-
Michelle Ferreira (Executive Manager, Quality & Processes Management , TIM Brasil S/A, Brazil)
-
Fernando Rodini (Engineering Director, Qualcomm, United States)
-
Michael Hua (Director, Network Performance Service, Latin America Region, Huawei Technologies, China) [
Biography ]
|
|
17:30 - 18:00 |
Closing Ceremony
-
Leonardo Euler (Commissioner, Anatel, Brazil) [
Biography ]
-
Martin Adolph (Study Group Advisor, ITU Telecommunication Standardization Bureau) [
Biography ]
-
Sponsors
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