Day 1: Tuesday, 1 July 2025
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09:30 - 10:00 | Welcome and Opening Remarks
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Amara Brewah, Director-General, National Communications Authority (NatCA), Sierra Leone
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Martin Adolph, Study Group Counsellor, ITU
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Samuel Agyekum, National Communications Authority (NCA), Ghana | Chair, SG12RG-AFR
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Salima Monorma Bah, Minister of Communications, Technology and Innovation, Sierra Leone
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10:00 - 10:30
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Group photo and coffee break
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10:30 - 12:00
| Roundtable on telecommunication service quality – Case of Sierra Leone
NatCA and telecommunications operators active in Sierra Leone set the scene for the workshop by discussing the state of QoS and QoE, as well as challenges faced and possible solutions.
Moderator: Eng. Senesie Kallon, Sierra Leone
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Sahr Momodu Sewah, National Communications Authority (NatCA), Sierra Leone
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Mouhamadou Falilou Fall, Orange Sierra Leone
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Charbel El Haddad, Africell, Sierra Leone
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Emmanuel David Williams, Qcell, Sierra Leone
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12:00 – 13:30
| Best practices and policies related to service quality
Representatives from national regulatory authorities (NRAs) showcase their application of ITU-T Recommendations such as ITU-T E.805, ITU-T E.806, ITU-T E.812,
ITU-T P.10/G.100 in their approaches to service quality regulation.
Moderators: Eng. Edward Sesay, Sierra Leone and Samuel Agyekum, National Communications Authority (NCA), Ghana | Chair, SG12RG-AFR
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Mohamed El Ghaly Wone,
Autorité de Régulation des Télécommunications et des Postes (ARTP), Senegal
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Jacob Gondwe, Zambia Information and Communications Technology Authority (ZICTA), Zambia
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Afonso Júnior,
Instituto Nacional das Comunicações de Moçambique (INCM), Mozambique
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13:30 – 15:00
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Lunch break
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15:00 – 17:00
| Deep dive on quality assessment of Digital Financial Services (DFS) – Regulatory perspective
Regulators share their experiences in setting of QoS regulatory frameworks, monitoring and enforcements, in the context of Recommendations ITU-T G.1033, ITU-T P.1502 and ITU-T P.1503.
Moderator: Smart Ibrahim Bockarie Kokofele, Sierra Leone
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Malick Sylla, Autorité de Régulation des Télécommunications et des Postes (ARTP), Senegal | Vice-chair, ITU-T Study Group 12
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Melvin Emelyn King,
National Communications Authority (NatCA), Sierra Leone
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Esther M. Johnson, Bank of Sierra Leone, Sierra Leone
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17:00 – 17:15
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Day 1 Wrap-up (Summary)
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Day 2: Wednesday, 2 July 2025
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09:30 – 11:00
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Deep dive on quality assessment for Digital Financial Services (DFS) – Industry perspective
Industry representatives zoom into the topic of QoS test plans, parameters and measurement methodologies for digital financial services in fixed and mobile networks with a view of strengthening industry-regulatory collaboration.
Moderator: Malick Sylla, Autorité de Régulation des Télécommunications et des Postes (ARTP), Senegal | Vice-chair, ITU-T Study Group 12
- Martison Obeng Agyei, CEO, AfriMoney, Sierra Leone
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David Mansaray, CEO, Orange Money, Sierra Leone
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Gabriel Mendy, CEO, QMoney Sierra Leone
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Sao Lamin,
Consumer Group Representative, Sierra Leone
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11:00 - 11:30 |
Coffee Break
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11:30 - 13:00 | Quality assessment of Over-The-Top (OTTs) services in mobile networks
Representatives within the OTTs ecosystem share their perspectives about quality indicators, measurement principles and related testing methodologies for OTT services in mobile networks.
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Ayoub El Haddouj, Account Manager - MENA, Axiros, Germany
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Gibril Njai, Ernest Bai Koroma University, Sierra Leone
- Others TBC
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13:00 - 14:30 |
Lunch Break
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14:30 - 15:30
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Mapping and visualization strategies for assessing the connectivity of telecommunication networks
This session will introduce recently adopted Recommendation ITU-T E.813on mapping and visualization strategies for connectivity assessment from regulatory and industry implementation viewpoints. Moderator: Jacob Gondwe,
Zambia Information and Communications Technology Authority (ZICTA), Zambia
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15:30 - 16:00
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Workshop Summary / Closing Remarks
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