Commonly identified consumer protection themes for digital financial services
In this issue
As digital financial services (DFS) grow and become more available to more people around the globe, the more critical a part consumer protection plays in DFS. Commonly Identified Consumer Protection Themes for Digital Financial Services explores how consumers can be protected from fraud while personal data and funds are safeguarded and transparency insured. This technical report explores four specific themes regarding consumer protection in DFS: Transparency and the provision of information, fraud prevention, dispute resolution, and data privacy and protection. Through a careful review of publications and research conducted by leading international organizations, authors explore how a consumer protection framework for DFS can be developed while keeping the sector fair and balanced for all stakeholders.
