| The Ghana Chamber of Telecommunications (GCT) highlights interventions rolled out for Consumers by its members to mitigate the impact of COVID-19 - 13/04/2020 |
| Ghana Chamber of Telecommunications (GCT) |
| TELECOM/ICT Policy Makers and Regulators | Africa | Ghana |
| CONSUMER: • Free access to over 100 educational online sites, e-learning platforms and libraries (public, private, foreign). • Free calls to the National COVID-19 response number (112) as well as other emergency service numbers; • In consultation with the Ghana Health Service, our members are leveraging their infrastructure to broadcast emergency communications to educate over 30 million customers on COVID-19, daily safety tips using Ring Back Tones, SMS, Social Media etc. • Optimization of remote channels such as customer care lines, digital platforms and others to reduce visit to service centres currently operating from 8am-2pm daily excluding weekends. List of operational service centres attached to release. • Collaborating with the Bank of Ghana to offer free of charge Mobile Money transactions below GH¢100 to promote digital forms of payments and augment social distancing rules which reduce the rate of new infections. • The industry fraud team is equally working assiduously with Internet experts, content providers and social media platforms to fight COVID-19 related fraud and misinformation on our networks. |
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Source Link Keywords: digital services; e-learning; e-government; e-banking; zero-rated; infrastructure |