| Infrastructure beyond COVID-19: A national study on the impacts of the pandemic on Australia - 16/12/2020 |
| Australian Government |
| TELECOM/ICT Policy Makers and Regulators | Asia & Pacific | Australia |
| The silver lining of the COVID-19 pandemic is that to date Australia has handled the pandemic well, supported by critical infrastructure services and networks that were able to reconfigure quickly and deliver differently, and showed a resilience beyond many other OECD nations. The Infrastructure Australia report found that: • The pandemic catalysed rapid adoption of digital collaboration tools – accelerating existing trends – and triggered investment in Cloud-based systems and cyber security. • Firms embedded new operating models and ‘ways of working’ through COVID19, some of which are likely to be sustained beyond the pandemic, supporting more flexible working in future. • NBN network congestion grew to an average 60 minutes per week per service in March 2020 with increased levels of customer complaint. Interestingly, NBN responded by releasing latent network capacity. • Higher internet usage was evident both during work hours and in the early evenings as more people stayed home. In addition, the report found that the move to regional Australia by city workers will be semi-permanent, causing network bottlenecks that could constrain resources that would otherwise have been used for network upgrades and maintenance. However, with more people working from home, there is pressure on established networks to upgrade. |
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