To achieve the vision and initiative of "smart Government", the Ministry of Interior (MOI) introduced a qualitative shift in service delivery channels by transforming from e-Government to more advance and innovative smart Government concepts which falls in line with the ambitious goals of the UAE vision 2021 “We want to be among the best countries in the world by 2021”. It was done through developing an intelligent application that makes it possible for MOI to deliver its services 24/7 from anywhere through smart phones and handheld devices. Its approach was characterized by innovation, excellence and application of international service standards.

• United Arab Emirates