An e-Government Strategy 2013 - 2017 in 2013 was formulated by CIB to re-engineer the e-Government agenda and to rethink delivery of its services and operations where citizens are given pride of place.
Five years onward, around 75 % of the e-Government Strategy has been implemented and helped to further integrate technology in support of government operations and service delivery. New approaches were adopted to support a shift from counter services to digitalised services, through a focus on environment in which citizens and businesses determine their own needs and address them in partnership with Government. Policies and projects in areas of data sharing, open source, open data, e-Participation, e-Payment, digital signatures, document management system, e-Procurement, mobile apps among others have reformed how Government transacts with its stakeholders.
These measures have assisted and guided Government to drive its e-Government agenda as well as consolidated Mauritius as the digital leader in Africa (UN e-Government Development Index), the most digitally secure country in Africa (ITU's Cyber Security Index) and the best African country for doing business (World Bank).

The benefits of the implementation of the e-Government initiatives contained in the e-Government Strategy 2013-2017 are numerous, namely:
• Improvement in the quality of life of our citizens;
• Increased convenience for citizens through 24x7 accessibility to prioritised services;
• Reduction in the provision of counter services;
• Increased public participation in Government processes and in civic engagements at all levels;
• Increased access to public information and Government data;
• Embracing of technology to strengthen the public services and improve the efficiency of Government; and
• Simplified procedures, in line with business facilitation, to reduce the turnaround time and increase the convenience of businesses.

The strategy and its action plan can be downloaded from CIB's website:
http://cib.govmu.org

http://cib.govmu.org/English/Documents/eGov%20Strategy%20final%20ver%202013-9-3.pdf

• Mauritius

In order to re-engineer the e-Government agenda, a methodology based on needs surveys of citizens, businesses and Government, research in trends in e-Government around the world and application of a framework for e-Government in Mauritius has been used.

The framework highlights the importance of going across the three identified dimensions of e-Government, i.e. G2C, G2B and G2G. The framework also takes into consideration internal and external elements that constitute building blocks for a successful e-Government Strategy.

This framework serves as a lens through which results of e-Government Needs Survey, existing gaps and issues pertaining to e-Government have been analysed and recommendations charted out.

The framework can be easily be adapted and replicated in another country by customising the contextual inputs to the strategy. These contextual inputs can be obtained by analysis of data gathered from e-Government Survey questionnaires and focused meetings with stakeholders.

The e-Government Strategy 2013-2017 is a national initiative, which concerns all citizens, businesses and government agencies.

The project is sustainable as
1) its recommendations have been charted following an exhaustive consultative and needs-centric approach. Citizens (in all spheres of life) and citizen groups, the business community (Private sector), academia and Government agencies, among many others, were consulted through national surveys (by Statistics Office), focused meetings and validation workshops;
2) The challenges and requirements of stakeholders were captured and taken into consideration in the strategy;
3) the strategy is backed-up with an "Action Plan" for the entire period covered by the strategy. Each recommendation is broken into detailed step-wise actions along with clear accountabilities and budget estimates to accompany Government agencies in the implementation process;
4) the implementation of the strategy received government's approval shortly after its release (Cabinet Decision dated December 2013);
5) the progress of the strategy is monitored using an e-Government measurement metric which provides for status of each recommendation as well as percentage completion;
6) project governance and oversight is ensured by a high-level steering committee setup at the level of the Ministry of Technology, Communication and Innovation.

1) The role of governments and all stakeholders in the promotion of ICTs for development, Enabling environment and ICT applications The e-Government strategy encourages the accelerated implementation of e-Business Plans (digital strategies) for each sector (e.g e-Health, e-Traffic, e-Education, e-WorkPermit, e-Procurement, etc). Moreover, a Project Management Manual for ICT Projects has been formulated to guide Government agencies in the implementation of e-Government projects. 2) Information and communication infrastructure Government Cloud,, InfoHighway - data sharing platform, Smart Mobile App Platform, Digital Signature infrastructure, Open Data Portal are major e-Government projects which have been implemented following the recommmendations of the e-Government strategy. 3) Access to information and knowledge An Open Data Portal with more than 150 datasets is operational for creation of data-driven apps by the Public. The SearchGov mobile app provides access to Government information to the Public via the mobile channel. Smart Traffic mobile app provides latest news on traffic to the Public. 4) Capacity building Trainings on Open Data and e-Learning Platform for Civil Servants have been implemented. 5) Building confidence and security in the use of ICTs A number of recommendations have positioned Mauritius as the 6th country in the world in Cyber Security (ITU Cyber Security Index). 6) Media The Media have received training on data journalism as part of Open Data initiative. Moreover, media companies were fully involved during the Open Data Readiness Assessment conducted by the World Bank. 7) Ethical dimensions of the Information Society Domestic violence mobile app ensures rights of women and children are protected. Smart Police and Smart Traffic mobile apps ensure Public are aware of and are able to reach emergency numbers of first responders in times of distress. Social Media Guidelines provide the right framework for public to interact with Government agencies and vice-versa.