"Mexico City has developed a thorough strategy consisting of several coordinated actions that aim to solve some of the issues derived from the pandemic. The automated screening model was launched on March 17th, 2020, to provide attention to people that suspected could have coronavirus. Users of this service enter their contact information and symptoms, following an automated flow of questions. According to their responses, the system formulates a general diagnosis. This system allows for better patient monitoring and follow-up care in the event symptoms worsen over time and is available via SMS, online, through the city’s official app, and by dialing the city’s call center, Locatel.

In addition to this service, more than 6,000 medical kits have been delivered to people whose cases have been confirmed as coronavirus, to help keep sick patients from leaving their homes. Also, a website shows the availability of hospitals beds capable of treating COVID-19 cases patients in Mexico City and the metropolitan area. The objective of this tool is to limit the time patients needing immediate care spend in transit.

The forms for applying to the Unemployment Insurance Program are now available online to people who have lost work as a result of the health crisis.

These and other actions taken by the city’s government can be consulted in the information site covid19.cdmx.gob.mx."

https://covid19.cdmx.gob.mx/

• Mexico

"This project could be replicated in cities that face challenges to:

-provide medical attention to all potential patients and therefore are in need of an automated screening tool

-provide information to patients as to where they might receive medical attention

-allocate resources for people who have lost their jobs due to the pandemic

-allocate resources for entrepreneurs whose businesses are struggling to continue operating due to the pandemic

-provide face-to-face attention to people who have been victims to certain kinds of crimes but are unable to leave their homes"

"It is, since the interphase that has already been developed for the purpose of providing information on the hospital availability could continue to be in place after the pandemic is over, and improved so that it can be updated automatically with the information provided by the medical centers.

The automated screening model could be later adapted for other ends, whether health-related or not.

New procedures that formerly could only be done in person are now available online, thus broadening the scope of digitization in the city. These new digitized procedures will continue to be so once the pandemic is over."

Access to information and knowledge, ICT applications: benefits in all aspects of life — E-health, Ensure healthy lives and promote well-being for all, Promote inclusive and sustainable economic growth, employment and decent work for all