This is one of the Government shared services that is offered to ministries and government departments in order to enable them to listen to and analyze any public eContent over the internet. There are 170 million resources including all social media platforms, newspapers websites, news agencies, blogs, magazines, research centers, libraries and many others.
In addition, since Qatar is a diverse community of many nationalities , and dealing openly with the globe, the service offers its capabilities in 70 languages.
Government departments now can proactively determine the users’ satisfaction about their provisioned services, identify any opportunity to enhance their current services or introduce new services, based on users’ public discussions. The can also respond to users’ complaints, even if the user doesn’t approach the right complaints channel (such as email or call center).
Qatari embassies are able to track and analyze news about Qatar in their presence countries. Qatari universities are able to monitor research progress in specific areas, and many others can utilize the service for different use cases. The tool covers more than 240 countries.

https://www.motc.gov.qa/en/qatar-digital-government/programs-shared-services/shared-services/media-analytics-service

• International

• Youth
• Older persons
• Women
• Indigenous and nomadic peoples
• People with disabilities
• The unemployed
• The poor
• Migrants
• Refugees and internally displaced people
• Remote and rural communities
• Citizens , residents, visitors of State of Qatar

This project can be replicated in other countries due to its proven benefits and success. Nevertheless, Media analytics is highly required by most governmental agencies from around the world as it gives them the option to better understand the residents' needs and tackle them accordingly.

This project is considered sustainable due to its continuous and virtual natures; virtual tools are easy to sustain and manage for the long-term by a big range of users, and Data analytics is a non-ending process that always requires to be conducted in new and innovative ways.

This project is intended to allow governmental entities and departments to capture the public's feedback about all the services they provide which allows them to take better decisions, enhance their overall performance, and tackle the exact needs of the public. This will eventually increase Adoption levels of governmental services and enhance the overall well-being of the residents of Qatar.