The National Institute of Public Administration (INTAN) is a public sector training and assessment centre for civil servants to enhance their competency. Government Digital Transformation requires INTAN to provide online assessment services for civil servants. IT Skills Assessment and Certification (ISAC) is a basic knowledge and skills for ICT assessment; it has replaced the manual typing test and compulsory for certain posts in Public Sector as pre-requisite for their job confirmation purposes. ISAC was enhanced to cater for End-to-End service as a new initiative in 2021. The ISAC system allows candidates to self-manage their pre-requisite assessment process, such as online application; attend the assessment as scheduled either from home or office or anywhere as long as the internet facilities are available; receive their results immediately after the assessment, and download or print the certificate. ISAC was controlled with certain security features such as webcam monitoring during the assessment, and QR Codes on the certificate. The significant feature of ISAC is time management for the candidate, coordinator, and other stakeholders.

https://www.intanbk.intan.my

• Malaysia

This project applies new technology of system development with security features to monitor the assessment through online. This project not only limited to certain posts in Public Sector as pre-requisite for thier job confirmation purposes, but it also can be used by other agencies to test the basicICT knowledge and skills of their staffs.

This project is to ensure civil servants have a basic knowledge and skills of ICT. This helps to bridge the gap of digital divide when they are in the real work environment. Indirectly this will creates equality among civil servants in ICT knowledge and skills.