The Mediation System serves as an alternative, free and transparent solution for disputes before and after the court. Digital Mediation aims to carry out this process completely electronically.

In the Mediation System, 3,607,000 files have been created electronically since the system was started to be implemented. 1,716,000 of these files resulted in an agreement without resorting to litigation in civil courts.
In addition, between March 2020 and March 2022, when the covid-19 pandemic was intensely felt in our country, 787.985 of 1,609,027 applications were resolved electronically without the parties coming together physically.
The e-Mediator Mobile Application used by the mediators and the Mediator Portal, the Citizen Portal and the Lawyer Portal applications used by the parties, work integrated and form the digital pillars of the process. It was made possible for the stakeholders to complete their meetings with the teleconference method, to sign the final minutes document with an electronic signature in the digital environment and to transfer it to the system.
Thanks to the Digital Realization of the Mediation System, for all stakeholders involved in the process; positive gains have been achieved in terms of time, energy and economics, as well as factors such as trust in the concept of justice for other segments of the society, awareness of protecting the environment and social peace.

https://wsisbigm.my.canva.site/e-mediation

• Türkiye (Republic of)

It is a project that can be used by any country that wants legal disputes to be resolved at or before the court.

It is a sustainable project as it is beneficial for all segments of society in terms of time, energy, economy and environment.

The Mediation System operates within the Enabling Environment, which is among the WSIS lines of action. It has become a pioneering project in terms of alternative disputes in WSIS values, thanks to the fact that the project is carried out in a completely digital environment, preventing paper waste, establishing an inclusive and peaceful social order, and strengthening the trust of stakeholders through information and communication technologies. In the mediation process, no entity other than the parties and the mediator has any information about the content of the process. This situation creates the awareness of the parties that their information is stored in a reliable environment while using the system. As a result, WSIS values ​​find a very important response in the society through our project.