Project Details


WSIS Prizes Contest 2024 Nominee

TrustIn: Tech To Combat Workplace Sexual Harassment In The Global South


Description

At TrustIn, we believe everyone should feel safe and empowered to pursue their goals. And we know this sense of safety matters at the workplace- companies and colleges- where we spend most of our time.

Our secure, sensitive SaaS solution enables workplace safety at scale through reporting and redressal of sexual harassment in a compliant and comprehensive manner. We’re currently working with 55 organizations and serving 37500+ employees. We also have add-on features to support compliance such as a legal chatbot, annual report generation and submission, and roster of POSH [Prevention of Sexual Harassment law] experts, to support companies at all stages.

With our tech system's two-pronged approach, of enabling employees through awareness of their rights and empowering them to access complaint reporting, while also supporting employers to effectively institute autonomous in-house civil courts/committees to redress these complaints within the company, TrustIn's long term goals and execution focus areas include:

1. Standardise: Distil and deploy protocols around complaint reporting, case handling, trauma-informed interventions
2. Awareness: Develop and contextualise resources and trainings for upskilling, awareness, and access in various vernacular languages and symbolic representations
3. Trust and security: Internationally accepted protocols for data handling in the private, legal sectors
4. Integration: Across diverse fields such as legal experts, civil societies, private sector, and HR/DEI professionals
5. Enablement: Advance the conversation and execution around a largely-remote, safe, inclusive workplace in the emerging digital world of work.

Project website

https://www.trustin.co.in/


Action lines related to this project
  • AL C5. Building confidence and security in use of ICTs
  • AL C7. E-employment 2024
Sustainable development goals related to this project
  • Goal 3: Good health and well-being
  • Goal 5: Gender equality
  • Goal 8: Decent work and economic growth
  • Goal 10: Reduced inequalities
  • Goal 16: Peace, justice and strong institutions

Coverage
  • Asia and Pacific

Status

Completed

Start date

2020

End date

2023


Replicability

The TrustIn case reporting and redressal system is built on a microservices architecture, making it easy to adapt and modify. Given that our legal workflows integrate the civil and justice principles accepted worldwide (for instance, the principles of natural justice), and is based on the British code of laws (which is applied in nearly all countries in the Global South), the system can be used seamlessly across geographies to report, redress, and handle any grievances at the workplace, especially those pertaining to sexual harassment.

Our reporting workflows and support chatbots have been built in partnership with trauma specialists and include contextual features such as local languages, visual and cartoon scenario representations etc, to help survivors of various backgrounds feel equipped with the knowledge they need to report and defend a workplace complaint effectively. Once again, these features are scalable and relevant across contexts.


WSIS values promotion

"Our major target market, as a B2B company, is social enterprises and startups in the Global South. These companies are largely unregulated and unable to comply with safety legislations such as POSH, owing to the lack of an in-house legal leader/team, limited resources and bandwidth, and lack of knowledge around how to envision and implement compliances to ensure the overall safety of their people. At TrustIn, we believe everyone should feel safe and empowered to pursue their goals. And we know this sense of safety matters at the workplace- companies and colleges- where we spend most of our time. Our secure, sensitive SaaS solution enables workplace safety at scale through reporting and redressal of misconduct in a compliant and comprehensive manner. We also have add-on features to support compliance such as a legal chatbot, annual report generation and submission, and roster of POSH experts, to support companies at all stages. Starting with the Prevention of Sexual Harassment (POSH) legislation, our platform encompasses all labour, civil, and service laws to transform the larger grievance redressal and safety landscape. Our solution is an integrated, contextual system that removes barriers to complaint reporting and adjudication efficiency. With best in class encryption and legal compliance, we manage case workflows with streamlined documentation and communication systems for the POSH/Ethics committees. Our AI engine provides the latter with legal upskilling, verdict recommendations, and smart report generation. We also support employees to escalate complaints and access support resources, protect their identifying information, and provide real time updates for complainants and respondents at each stage of the process."


Entity name

TrustIn

Entity country—type

India Private Sector

Entity website

https://www.trustin.co.in/