Integrated Call Center for public services is an information and referral service that provides 24x7 consultation assistance on public services to citizens .
ICC’s major objective is:
- Providing single access point for citizens to obtain information on public services.
- improving the level of public awareness about government agencies’ activities and about the procedure for public services delivery;
- improving the accessibility of information on public services and on the forms of delivery thereof to citizens;
- interacting with government agencies on issues relating to provision of information on public services.

http://1414.kz/en/

• Kazakhstan