The main aim of CIMER, strengthening the communication between the state and the citizen in the context of "participatory democracy ” and contribute to the formation of a public management style that provides transparent, accountable and citizen satisfaction. In addition, it provides citizens to inform the judicial and legislative authorities that they can apply in matters that are not related to public administration.
CIMER is an easy system where children and elderly people can apply by also calling the ALO 150 telephone line.
In 2018, the electronic information retrieval application systems in the internet address of 2.546 public institutions were integrated into CIMER. In this way, it was aimed to provide a simple public service instead of different application methods of the institutions and saving software and staff cost.
With CIMER, along with administrative and legal control of public personnel, as well as public oversight have been formed. In addition, as a result of the performance monitoring of 83.000 users defined in the system, the negative perception of the citizen towards the bureaucracy began to change.

https://www.cimer.gov.tr/

• Türkiye (Republic of)

• Youth
• Older persons
• Women
• People with disabilities
• The unemployed
• The poor
• Remote and rural communities

This project can be developed within the context of emerging information technologies and emerging social needs.

Right to petition; has emerged in the form of societal, economic, cultural and political developments in different societies since the ancient times in which the relationship has ruled and ruled over the historical period, and demanding or ruling something directed by the ruled. With the emergence of modern states, the right to petition has been guaranteed by the Constitution of the countries and it has been aimed to strengthen the bond between people and the state and to transform the perception of negative state with the help of developing technologies especially developed for effective use of this right. In the top policy texts that the State has published, especially the Development Plans, participation has been emphasized all the time. (For example, "ensuring participation, transparency and citizen satisfaction" among the basic principles of the 10th Development Plan of Turkey). With the support of information technology, the Project is thought to be sustainable in the long run.

In e-government work, CIMER leads the creation of participatory public policies centered on the human by increasing the interaction between the state and the citizen. The opinions and suggestions of the public administration from all sections of the society to CIMER are analyzed and they are source of policy formation. CIMER, created to facilitate people's access to the state in the age of information society, to reduce the bureaucratic process and to accelerate the delivery of public services, also contributes to the increase of the democratic culture level of the society.