"Primary Health Care in Qatar accelerated its digital transformation to facilitate delivery of safe patient care during Covid. Mobile Application ‘Nar’aakom’ was developed to enable easy access to primary care information bank and services. Nar’aakom app allows people in Qatar to benefit from many of PHCC's digital services from their smartphones. This resulted in a significant reduction in patient visits to health centers during Covid pandemic and beyond. On Nar’aakom, patients find e-services that allow conducting ‘day-to-day’ administrative business and access their health record. Smartphones are easily accessible in Qatar, and this has transformed the healthcare sector. The Nar’aakom app is deigned to empower our patient to take ownership of their health. Today, virtual consultations over the phone or video account for approx. 40% of our consultations. Patients can visit a physician or a dentist virtually at the 24x7 Community Call Center. Medications are electronically dispensed and can be delivered to patient home for a small fee.

Qatar speaks many languages and patients can select a family physician that speaks their language. Nar'aakom supports both English and Arabic languages, and we plan to expand language selection. Our patients provide us with ample ideas on how to improve our electronic services. "

------------>>>>>> Apple Store => search for Nara'aakum; Google Play search for Nar'aakum or link on PHCC website <<<<<----------------

https://www.phcc.gov.qa/

• Qatar, Qatar

The operating model is very effective, one example being almost half of the consultations happening digitally. This shows a high level of adoption.
The operating model is also robust - allowing it to be replicated, ESPECIALLY in a time where healthcare is very crucial.

With the adoption we are witnessing, and the INCREASED need for digitization of medical services, this program has no choice but to remain for the future, as it was planned to be the permanent 1 stop shop.

equal access to primary care services for citizens, residents and visitors in Qatar