External Hajj Unified System

Details of the organization
Ministry of Haj and Umra
Saudi Arabia
http://www.haj.gov.sa
Governments
  • The organization has a strategy for coordinating WSIS Implementation at the national level: Yes
  • The organization has a national e-strategy: Yes

Information about the project
External Hajj Unified System
ePath
The ePath platform enables the MOHU (Ministry Of Haj and Umra) to performing a monitorial role to safeguard the stated rights of the external pilgrims according to the controls specified by the MOHU, and in conformity with the binding contracts between the pilgrims' representatives (the offices of the pilgrims' affairs or the companies) and the pilgrim on the one hand, and the pilgrims' representatives and the service providers on the other hand, such as the services of housing, transportation, catering, logistics and accommodation at the holy shrines. Also, the MOHU receives the pilgrims' complaints and remarks concerning the companies and agencies, then presents them to the concerned committee for examination and investigation in order to issue the appropriate decision on them. In addition, the MOHU evaluates the reports it has on the performance of licensed parties during the season of hajj, together with the reports it receives from other concerned authorities in order to see into the pilgrims' complaints. It shall also impose penalties on the violating companies and agencies by fining them financially, stopping them from the service for one season or more, or cancelling their licenses. In addition to MOHU benefits from the platform, pilgrims from everywhere in the world can subscribe through the web portal and chose the services and applying for the visa. All service providers and government Agencies that involved in serving pilgrims will interact and exchange information through the ePath system including payments, contracts and information.
http://ehaj.haj.gov.sa
International implementation
Afghanistan, Anguilla, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Western Sahara, Argentina, Armenia, Aruba, Netherlands Caribbean, Australia, Austria, Azerbaijan, Bahrain, Barbados, Burundi, Belgium, Benin, Bangladesh, Bahamas, Bhutan, Bosnia and Herzegovina, Burkina Faso, Bolivia, Botswana, Brazil, Brunei Darussalam, Bulgaria, Belarus, Belize, Central African Republic, Canada, Czech Republic, Chad (Republic of), Chile, Cook Islands, Cambodia, Cameroon, Comoros, Colombia, Costa Rica, China, Croatia, Cuba, Curaçao, Cape Verde (Republic of), Cayman Islands, Cyprus, Denmark, Djibouti, Dominica, Dominican Republic, Democratic Republic of the Congo, Democratic People's Republic of Korea, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, Falkland Islands (Malvinas), France, Faroe Islands, Gabon, Gambia (Republic of the), Guinea-Bissau, Guadeloupe, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, French Guiana, Guinea, Guam, Guyana, Haiti, Hong Kong, China, Holy See, Honduras, Hungary, Iceland, India, Indonesia, Iran (Islamic Republic of), Ireland, Iraq, Israel, Italy, Côte d'Ivoire, Jamaica, Jordan, Japan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Libyan Arab Jamahiriya, Liechtenstein, Liberia, Lithuania, Luxembourg, Macao, China, Madagascar, Malaysia, Mauritius, Marshall Islands, Malta, Mauritania, The Former Yugoslav Republic of Macedonia, Moldova, Madeira, Maldives, Mexico, Micronesia (Federated States of), Mali, Malawi, Monaco, Montenegro (Republic of), Republic of Moldova, Mongolia, Morocco, Mozambique, Northern Marianas, Martinique, Montserrat, Myanmar, Namibia, Nauru, Nepal (Republic of), Niger, Netherlands, Nicaragua, Nigeria, Niue, Norway, New Zealand, French Polynesia, Oman, Pakistan, Palau, Panama, Easter Island, Paraguay, Peru, Philippines, Papua New Guinea, Poland, Portugal, Congo, Palestine, Puerto Rico, Qatar, Reunion, Korea (Rep. of), Romania, Rwanda, South Africa, Samoa, Saudi Arabia, Serbia, Senegal, Seychelles, Saint Helena, Sierra Leone, Singapore, Slovakia, American Samoa, San Marino, Solomon Islands, Somali (Democratic Republic), Spain, Saint Pierre and Miquelon, Sri Lanka, South Sudan, Saint Kitts and Nevis, Saint Lucia, Sao Tome and Principe, Saint Vincent and the Grenadines, Sudan, Suriname, Slovenia, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Tajikistan, Turks and Caicos Islands, Thailand, Timor-Leste, Tokelau, East Timor, Togo, Tonga, Trinidad and Tobago, Turkmenistan, Tunisia, Turkey, Tuvalu, United Arab Emirates, Uganda, United Kingdom, Ukraine, Russian Federation, United Republic of Tanzania, Uruguay, United States of America, The United States Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Viet Nam, British Virgin Islands, Wallis and Futuna, Taiwan, China, Yemen, Zambia, Zimbabwe
Ongoing from 25/10/2014 to 31/12/2020
- More than 20 government Agencies - 10,000+ service providers - 4000+ pilgrims representatives - 1.5 Billion pilgrims

WSIS information
      * E-government
  • Goal 3: Ensure healthy lives and promote well-being for all
  • Goal 10: Reduce inequality within and among countries
  • Goal 16: Promote just, peaceful and inclusive societies
  • Project
  • Programme
  • Website
  • Database
  • electronic platform