Information about the project
Project title *
Portal of the rating of organizations rendering services ensuring life-sustaining activities of the society and rendering administrative services
Title acronym
The rating portal
Description *
The rating portal is a platform for conducting a direct and open dialogue between individuals and various public agencies and organizations on the issues of rendering high-quality services.
Any individual, who has passed a simple authorization process, get the possibility to score the organization which rendered relevant services thereto, by various criteria, as well as to draw up a full-fledged response to be directed to a relevant organization. Such scoring will include the following criteria: the plainness and transparency of the process of getting services, availability of data on the procedure of getting services, the compliance with the dates fixed for getting services, courtesy and benevolence of the officers rendering services. Such criteria are basic and compulsory for rating of any organization.
All scores obtained in the course of collecting views of individuals on the quality of operation of public agencies and organizations will participate in estimating ratings of the organizations right after a questionnaire completion. The portal is generating a total rating among all organizations of the Republic of Belarus scored by users, in which all interested persons, whether they are ordinary people, organization representatives or a regulatory public authority, may review in what way the organizations are placed relative to each other, or what number of users have participated in the rating. All data are recorded not only in the form of a list of organizations, but also additionally in the map.
Project website
Geographical coverage *
National implementation:
Belarus
Status *
Ongoing
from 01/01/2018
to 31/12/2027
Partners
RUERE Software Applied Systems Institute (website: http://www.ipps.by/En/About) - developer of the portal
