Online Formalities Program: a State that is close to its people, open 24/7. URUGUAY

100% Trámites

Online Formalities is a cross-cutting program of the Uruguayan State. Its objective is to make 100 % of Government formalities digital, so that every citizen can equally access them on a 24/7 schedule, regardless of where they are, without travelling, costs or delays. In line with this national priority, the initiative Online formalities (Trámites en línea, in Spanish), supports the achievement of an increasingly inclusive and equitable information society. We work to digitise administrative processes, which results in substantial changes, not only at the technical, but also at the cultural level. Processes change, and so do associated business models. In this context, the proximity government and the related transformations appear as our great challenge. From a baseline of 1,014 formalities, 153 were simplified and 778 are available online. By 2016 closing date, 9 out of 10 formalities are available to be initiated online. Moreover, it is important highlighting that from these developed formalities, approximately 230 as they are one-step formalities, are 100 % online. During these activities, more than 900 civil servants from the Central Administration have been trained, and more than 1,000 employees, 80 people from hired consultancy services and more than 90 employees of the different areas of Agesic have been working. “Trámites en línea” is another step in the path of digital transformation and an accomplishment that is neither individual nor isolated. It is a project with tangible results that improve the quality of life of everyone.

https://www.agesic.gub.uy/innovaportal/v/4592/21/agesic/tramites-en-linea.html

National implementation: Uruguay

Ongoing from 02/03/2015 to 31/12/2020

Office of the President of the Republic, Ministeries and involved agencies

      * E-government

• Goal 3: Ensure healthy lives and promote well-being for all
• Goal 10: Reduce inequality within and among countries

• Programme