DIGITAL DOCUMENT MANAGEMENT SYSTEM

Details of the organization
MALAYSIAN ADMINISTRATIVE MODERNIZATION AND MANAGEMENT PLANNING UNIT
Malaysia
Governments
  • The organization has a strategy for coordinating WSIS Implementation at the national level: Yes
  • The organization has a national e-strategy: Yes

Information about the project
DIGITAL DOCUMENT MANAGEMENT SYSTEM
DDMS
Digital Document Management System (DDMS) is an electronic records management system (ERMS), a national initiative under digital government project to improve operational efficiency and user productivity in government administration. DDMS supports entire lifecycle management of public records from creation, maintenance, dissemination and disposition of electronic records in compliance to MS ISO 16175-2: 2012. DDMS is a web based system which can be accessed from anywhere, anytime and on any devices (including smartphones and tablets) in a secure manner. DDMS is running in a secured government data centre and private cloud offered to various government agencies on a Software-as-a-Service (SaaS) to lower the total cost of ownership for individual agencies. DDMS is one-of-a-kind multi-tenants centralized records management system for multiple government agencies. DDMS implementation started in 2014 with two (2) pilot agencies. Until now, the system has been rolled out to 66 government agencies with a roadmap to on-board approximately 400 agencies by the end of 2020. For these 66 implementing agencies, the total number of records captured is reaching 2,293,471 with 29,348 registered users. DDMS creates substantial values for both government and citizen by increasing government productivity and transparency as well as accountability in record management. It also facilitates fast decision making as records are captured in a central respository system that can be easily retrieved at any time and place. DDMS enhances public service delivery, improves efficiency and creates trust towards government administration.
National implementation: Malaysia
Ongoing from 01/01/2012 to 31/12/2020
National Archives of Malaysia Chief of Government Security Office

WSIS information
      * E-government
  • Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
  • Database