ITU Workshop on Quality of Service and Quality of Experience of Multimedia Applications and Services
Haarlem, The Netherlands, 9-11 May 2016
Contact:
tsbworkshops@itu.int
Day 1, Monday, 9 May 2016
09:00 - 10:00 | Registration |
10:00 - 10:30 | Opening session
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Esa Vesterinen, Vice Presdient, Sales and Marketing, Omnitele
-
Shaun Desmond, Regional Director, Anite-Nemo [
Biography ]
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Yvonne Umutoni, Chairperson, ITU Quality of Service Development Group (QSDG) [
Biography ]
-
Martin Adolph, Programme Coordinator, International Telecommunication Union (ITU) [
Biography ]
|
10:30 - 11:00 |
Group photo and coffee break |
11:00 - 12:30 | Session 1:
Optimization and evaluation of QoS in mobile networks
Objectives: This session discusses the QoS evaluation and Optimization of Mobile Networks, namely 2G, 3G/WCDMA, LTE and LTE advanced. This session focuses on best practices.
Moderator: Martin Adolph, ITU [
Biography ]
Speakers:
-
Shaun Desmond, Anite-Nemo: Measurement and automation of QoS and QoE drive tests for mobile networks [
Biography |
Presentation ]
-
Arnold van Holten, Omnitele:
Customer Experience Threshold KPI: Benchmarking mobile network operators – who wins? [
Biography |
Presentation ]
-
Joachim Pomy, Opticom, Germany:
QoE & QoS of Multimedia Services [
Biography |
Presentation ]
|
12:30 - 13:30 |
Lunch break |
13:30 - 15:00 | Session 2:
Regulatory aspects to ensure the provision of QoS in telecommunication markets
Objectives: This session talks about regulatory matters so as to guarantee QoS provision in a telecom market. This session focuses on best practices.
Moderator: Yvonne Umutoni, Rwanda Utilities Regulatory Authority (RURA), Rwanda [
Biography ]
Speakers:
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Tiago S. Prado, National Telecommunication Agency (ANATEL), Brazil: Re-thinking the Regulatory Quality Framework in Brazil – Results of the Regulatory Impact Analysis [
Biography |
Presentation ]
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Antonio Amendola, AT&T, United States: Regulatory challenges of dealing with QoS/QoE for multimedia services in Latin America [
Biography |
Presentation ]
-
Isaac Laryea, National Communications Authority (NCA), Ghana: Parameters/Thresholds of Quality of Voice and Data Services - Case Study of Ghana [
Presentation ]
|
15:00 - 15:30 |
Coffee break |
15:30 - 16:00 |
Keynote
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Rob Buckers, KPN: Performance management for VoLTE - the first steps! [
Biography ]
|
16:00 - 17:00 |
Session 3: Evaluation methodologies and functions of QoS and QoE in 4G networks
Objectives: This session focuses on methods and metrics for evaluating the QoS and QoE of 4G networks (LTE) and functions of QoS & QoE in 4G networks (such as QoS & QoE of VoLTE and QoS & QoE of ViLTE).
Moderator: Tiago S Prado, ANATEL, Brazil [
Biography ]
Speakers:
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Vincent Barriac, Vice-Chairman, ITU-T Study Group 12, Orange, France: ITU-T G.VoLTE: End-to-end QoS for voice over 4G mobile networks (remote presentation) [
Biography |
Presentation ]
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Alberto Pérez, Omnitele: VoLTE: particularities from measurements to analysis [
Biography |
Presentation ]
|
17:00 |
Closing Day 1 |
Day 2, Tuesday, 10 May 2016
09:00 - 10:00 |
Session 4: Assuring QoS provision in major events
Objectives: This session focusses on how to ensure the QoS provision in events, such as World Cups, Olympic Games, etc. The session discusses best practices and related ongoing work in ITU-T Study Group 12.
Moderator: Tiago S Prado, ANATEL, Brazil
[
Biography ]
Speakers:
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Marcio Lino, TIM Brasil: Assuring QoS/QoE in Major Events: The FIFA 2014 World Cup Case [
Biography |
Presentation ]
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Tiago S Prado, ANATEL, Brazil: Assuring QoS provision in Major Events – building international references [
Biography |
Presentation ]
|
10:00 - 10:30 | - Faisal Ghazaleh, Ascom Network Testing:
Carrier Aggregation - Introduction, Deployment and Analysis [
Presentation ]
|
10:30 - 11:00 |
Coffee break |
11:00 - 12:00 | Session 5: ITU-T Study Group 12 activities
Objectives: This session provides an overview of activities of ITU and ITU-T Study Group 12.
Moderator: Yvonne Umutoni, RURA, Rwanda [
Biography ]
Speakers:
|
12:00 - 13:30 |
Lunch break |
13:30 - 15:00 |
Session 6: Monitoring and evaluating QoS of broadband internet
Objectives: This session discusses the best practices methodologies for monitoring and evaluating the QoS and QoE of broadband internet services and networks.
Moderator: Stavroula Bouzouki, Hellenic Telecommunications and Post Commission (EETT), Greece
Speakers:
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Christiane Lehmann, TÜV Rheinland: Methodology of the European Commission’s project “Mapping of Broadband Service in Europe” [
Biography |
Presentation ]
-
Yvonne Umutoni, RURA, Rwanda:
"Framework for Monitoring the QoS of IP Network Services" [
Biography |
Presentation ]
-
Andreas Gaber, Specure, Austria: Monitoring the quality of internet connectivity - methodology, parameters and lessons learned [
Biography |
Presentation ]
|
15:00 - 15:30 |
Coffee break |
15:30 - 17:00 |
Session 7: QoS and QoE of popular OTTs, electronic content subscription services
Objectives: This session discusses QoE & QoS functions and measurements of popular OTT services (such as YouTube, Facebook) and electronic content subscription services (e.g., Netflix).
Moderator: Martin Adolph, ITU [ Biography ]
Speakers:
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Alexander Raake, TU Ilmenau, Germany / T-Labs, Deutsche Telekom, Berlin: ITU-T P.NATS - Parametric non-intrusive assessment of TCP-based multimedia streaming quality (remote presentation) [
Presentation ]
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Jani Nikkila, Anite-Nemo: Measuring the popular OTT is equivalent as measuring Customer Experience in Mobile Networks? [
Biography |
Presentation ]
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Paul Coverdale, Working Party 3 Chairman, ITU-T Study Group 12, Huawei Technologies, China:
Standards for Video QoE Assessment (remote presentation) [
Biography |
Presentation ]
|
Day 3, Wednesday, 11 May 2016
09:00 - 10:30 | Session 8: QoS and QoE in 5G (IMT-2020) networks
Objectives: This session discusses the QoE and QoS provisioning in IMT-2020 (5G) networks. 5G networks are supposed to deliver enhanced mobile broadband, massive machine type communications, and ultra-reliable and low latency communications. This session discusses end-to-end QoS parameters relevant to 5G networks.
Moderator: Stavroula Bouzouki, Hellenic Telecommunications and Post Commission (EETT), Greece
Speakers:
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Hyung-Soo (Hans) Kim, Vice-Chairman, ITU-T Study Group 12, KT Corporation, Korea:
5G Vision and QoS in 5G (remote presentation) [ Biography |
Presentation ]
-
Antonio Amendola, AT&T: Turning concepts into Action: 5G Preparation and the Carrier Eco-System [
Biography |
Presentation ]
-
Martin Adolph, ITU:
Overview of ITU activities on 5G [
Biography |
Presentation ]
|
10:30 - 11:00 |
Coffee break |
11:00 - 12:00 |
Session 9: Customer satisfaction, service quality management and customer experience management
Objectives: This session discusses trends in customer satisfaction issues, service quality management (SQM) and customer experience management (CEM).
Moderator: Tiago S Prado, ANATEL, Brazil
Speakers:
- Marcio Lino, TIM Brasil:
"Using Big Data to Raise Customer Satisfaction" [
Biography |
Presentation ]
-
Yvonne Umutoni, RURA, Rwanda; and Chairperson, ITU Quality of Service Development Group (QSDG): QoS/QoE Framework for the transition from network oriented to service oriented operations [
Biography |
Presentation ]
-
Mehmet Özdem, Türk Telekom, Turkey:
Creation of a CEM index for top services in an operators’ network to score customer experience in terms of basic performance metrics [
Biography | Presentation ]
|
12:00 - 12:30 | Workshop closing session
- Representatives of Anite-Nemo and Omnitele
-
Yvonne Umutoni, RURA, Rwanda; and Chairperson, ITU Quality of Service Development Group (QSDG) [
Biography ]
-
Martin Adolph, ITU [
Biography ]
|
12:30 - 14:00 |
Lunch break |