Question 6/1 - Consumer information, protection and rights: Laws, regulation, economic bases, consumer networks

Question 6/1 - Consumer information, protection and rights: Laws, regulation, economic bases, consumer networks
Year: 2021
Persistent link: http://handle.itu.int/11.1002/pub/8193a802-en

Drastic changes in the telecommunication/ICT sector as a result of digitalization and technological improvements have resulted in the necessity to review traditional consumer rights regulations based on basic ICT services and suppliers. The digital transformation that is under way in economies and societies has provided consumers with a wealth of commercial opportunities, while also bringing a number of new and emerging risks - this ITU-D study group final report results from four years of collaborative work of ITU membership on Question 6/1: Consumer information, protection and rights: Laws, regulation, economic bases, consumer networks approved at WTDC-17. Insightful guidelines are brought forward based on country case studies and lessons learnt from industry and academia work.

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