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WSIS Forum 2015 › Agenda › Session 200

Governance of the Service Quality in Internet - Regulation and Customers Role

Russian Internet Information Center

It is necessary to increase the role of customers in the quality of Internet services governance.

Availability and easy accessibility of the measurements of the quality of Internet services for end-users/customers is crucial in this process.

Another important issue is the comparability of such measurements, and the possibility for customers to use their own customer experience.

Furthermore, it is keen to consider the role of competition and State, NGOs and customers in quality of Internet services governance.

Speakers / panellists

Moderator:

  • Yury Grin, Deputy Director General, Intervale

Panellists:

  • Mr Igor Milashevski, founder, RIIC.

  • Mr Markus Kummer, Member of the Board of Directors, ICANN

  • Alex Semenyaka, COO Qrator Labs
  • Grigori Saghyan, Vice-President, Armenia Internet Society and Secretary, Council on Internet Governance, Armenia
  • Maxim Krayushin, Network Probe (Russia)
Session's link to WSIS Action Lines
  • C1. The role of public governance authorities and all stakeholders in the promotion of ICTs for development
  • C2. Information and communication infrastructure
  • C3. Access to information and knowledge
  • C5. Building confidence and security in the use of ICTs
  • C6. Enabling environment
  • C11. International and regional cooperation
Session's link to the Sustainable Development Process

The session is directly linked with the success of further sustainable development of the Information Society.

Session 200
  • Monday 25 May, –
  • Room L1, ITU Montbrillant
  • Thematic Workshop
WSIS Forum 2015 | Innovating Together: Enabling ICTs for Sustainable Development
25–29 May 2015, International Telecommunication Union (ITU), Place des Nations, 1211 Geneva, Switzerland
WSIS Forum 2015