It is necessary to increase the role of customers in the quality of Internet services governance.
Availability and easy accessibility of the measurements of the quality of Internet services for end-users/customers is crucial in this process.
Another important issue is the comparability of such measurements, and the possibility for customers to use their own customer experience.
Furthermore, it is keen to consider the role of competition and State, NGOs and customers in quality of Internet services governance.
Session's link to the Sustainable Development Process
The session is directly linked with the success of further sustainable development of the Information Society.