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Resources on ICT/digital accessibility

ITU’s Development Sector (BDT) work in ICT accessibility supports the advancement of the global disability-inclusive agenda and the development of inclusive digital communities. It does this through raising awareness, building capacity, and providing policy and strategy advice to ITU members. BDT is also facilitating joint working platforms such as Study Groups and regional “Accessible– ICT for ALL” knowledge development forums enabling stakeholders to share good practices and engaging in national and regional digital accessibility implementation. The goal of ITU Member States is to guarantee that all their citizens can benefit from digital information, products and services equally and equitably. Therefore, BDT is supporting members’ efforts in mainstreaming digital accessibility to ensure full and effective participation of everyone in the digital economy and also by developing and making freely available the resources indicated below.

Guidelines, Toolkits & Reports

Additional guidelines and standards

ITU-T FSTP-ACC-RCS - Overview of remote captioning services (2019)
ITU-T F.921 - Audio-based indoor and outdoor network navigation system for persons with vision impairment (2018)
ITU-T FSTP-CONF-F921 - Compliance of audio-based navigation system for persons with vision impairment (2018)
ITU-T F.930 - Multimedia telecommunication relay services (2018)
ITU-T F.791 - Accessibility terms and definitions (2018)
ITU-T FSTP-UMAA - Use cases for assisting persons with disabilities using mobile application (2016)
ITU-T FSTP-AM - Guidelines for accessible meetings (2015)
ITU-T FSTP-ACC-RemPart - Guidelines for supporting remote participation in meetings for all (2015)
ITU-T H.702 - Accessibility profiles for IPTV systems (2015)
ITU-T H-series Supplement 17 | ISO/IEC Guide 71 - Guide for addressing accessibility in standards (2014)
The ICT Opportunity for a Disability-Inclusive Development Framework (2013)
ITU-T FSTP-TACL - Telecommunications Accessibility Checklist (2006)

Training & Knowledge Development Programmes

Online self-paced training

To take the training course, you must first register with the ITU Academy if you do not yet have an account.

(New!) ITU-D Inclusive employment: How to ensure that online job applications and recruitment systems are accessible to all. Online self-paced course available in English
ITU-D Beyond smart cities = "Smart for all": Towards building inclusive and digitally accessible environments and communities to meet the needs of present and future generations. Online self-paced course available in English, French and Spanish. See also the video tutorials in English, French and Spanish.
ITU-D How to ensure inclusive digital communication during crises and emergency situations . Online self-paced course available in Arabic, English, French and Spanish. See also the video tutorials in English, French and Spanish.
ITU-D ICT Accessibility: the Key to Inclusive Communication. Online self-paced course available in Arabic, English, French, Russian and Spanish. See also the video tutorials in Arabic, Chinese, English, French, Russian and Spanish.
ITU-D Web Accessibility: The cornerstone of the digital society Online self-paced course available in Arabic, English, French, Russian and Spanish
ITU-D Public Procurement of Accessible ICT Products and Services (online course upon demand)

Other training

Audio-based indoor and outdoor network navigation system for persons with vision impairment (training course on ITU-T F.921) (2018)

Video Tutorials

ITU-D Video Tutorial on ICT/digital accessibility - The key to achieving a digitally inclusive world. Available in Arabic, Chinese, English, French, Russian and Spanish
ITU-D Video Tutorial on Beyond smart cities = "Smart for all": Towards building inclusive and digitally accessible environments and communities to meet the needs of present and future generations. Available in English; French and Spanish (see also online self-paced training available)
ITU-D Video Tutorial on "Towards building inclusive digital communities": ITU toolkit and self-assessment for ICT accessibility implementation. Available in Arabic, Chinese, English, French, Russian and Spanish
ITU-D Video Tutorial of ITU-D Study Group on Question 7/1 on inclusive connectivity. Available in English
ITU-D Video Tutorial on "How to ensure inclusive digital communication during crises and emergency situations". Available in English, French and Spanish(see also online self-paced training available)
ITU-D Video Tutorials on ITU-D Creation and remediation of accessible digital contents . Available in English, French and Spanish

Working, Networking and Knowledge Development Platforms (Study Groups / Forums / Events & Meetings)

Accessible Europe

Accessible Americas

Accessible Arab

Study Groups

ITU-D Study Group Question 7/1 Access to telecommunication ICT services by persons with disabilities and with specific needs (Study Period 2022-2025)
ITU-D Study Group Question 7/1: Access to telecommunication/ICT services by persons with disabilities and with specific needs (Study Period 2017 - 2021)
Question 7/1 - 4th meeting of ITU-D Study Group 1 All Documents for SG1 Questions, Q7/1 Documents, Report, Administrative Documents, Agenda(22 - 26 March 2021)
Question 7/1 Rapporteur Group meeting All Documents for SG1 Questions, Q7/1 Documents, Reports, Administrative Documents, Agenda(30 September - 1 October 2020)
ITU-D Study Groups – Reflections on COVID-19 (27 May - 29 July 2020)
Question 7/1 - 3rd meeting of ITU-D Study Group 1 (17 - 21 February 2020)
All Documents for SG1 Questions, Q7/1 Documents, Reports, Administrative Documents, Agenda
Question 7/1 Rapporteur Group meeting All Documents for SG1 Questions, Q7/1 Documents, Reports, Administrative Documents, Agenda(23 September - 4 October 2019)
Question 7/1 - 2nd meeting of ITU-D Study Group 1 All Documents for SG1 Questions, Q7/1 Documents, Reports, Administrative Documents, Agenda(18 - 22 March 2019)
Question 7/1 Rapporteur Group meeting All Documents for SG1 Questions, Q7/1 Documents, Reports, Administrative Documents, Agenda (17 - 28 September 2018)
Question 7/1 - 1st meeting of ITU-D Study Group 1 All Documents for SG1 Questions, Q7/1 Documents, Reports, Administrative Documents, Agenda (30 April - 4 May 2018)
Report to WTDC 2017 on Question 7/1: Access to telecommunication/ICT services by persons with disabilities and with specific needs (2017)

WSIS Forums

Other ITU working and networking platforms, meetings and events

Other external meetings and events

COVID-19 Response and Recovery

Additional ICT Accessibility Resources

Archived resources on ICT accessibility can be found here