​Rio de Janeiro, Brazil, 27 - 29 November 2017

Contact: tsbevents@itu.int

Introduction

At the kind invitation of Anatel, the International Telecommunication Union (ITU) convened a workshop on Telecommunications Service Quality from 27 to 29 November 2017 at Hotel Pestana Rio Atlântica, Rio de Janeiro, Brazil.

Objectives
The workshop offered a platform to discuss current trends in telecommunications service quality, including regulatory frameworks, customer behavior and strategies for ensuring quality of service and quality of experience, for all stakeholders involved.

Target Audience
ITU Member States, national standards bodies, regulators, operators, vendors, service providers and academia.