 Sami Mohamed Ali
QoS Expert, TRA, Bahrain
With more than 9 years experience in telecom industry, Sami is currently working as Quality of Service Expert at Telecommunications Regulatory Authority Bahrain. He started work in Motorola on first WiMax project in Bahrain working in the VOIP & Prepaid Department and later joined Huawei as VOIP Team Lead. Due to his experience in the field, he later became a consultant with Ascom (Infovista) working on various regional projects for Quality of Service Benchmarking. Sami graduated from Loughborough University with a B.Eng. (Hons.) Bachelor of Electrical & Electronic Engineering and holds MBA from Strathclyde University, UK. |
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 Jens Berger
Senior Director, Applied Research, Rohde & Schwarz, Germany
Dr. Jens Berger started his career at the Research Institute of Deutsche Telekom. In 1998, Jens received a Ph.D. degree in Electrical Engineering in the area of network and system theory. Since 2003, he has been with today’s Rohde & Schwarz SwissQual AG, Switzerland, an integral part of Rohde & Schwarz, heading the Applied Research department as member of the senior management team. He is responsible for the QoS and QoE measurement methods in the Rohde & Schwarz Mobile Network Testing products and services. His work contributed to several ITU-T standards, as P.563 and P.863, both for voice quality prediction. In 2011, ITU-T standardized J.341, for objective HDTV quality prediction, and in 2014 J.343.1 for no-reference video quality prediction, both submitted by SwissQual / Rohde & Schwarz. For the past sixteen years, Jens has been leading the working group: “Perceptual-based objective methods for voice, audio and visual quality measurements in telecommunication services.” as Rapporteur in ITU-T SG12. He is further active in ETSI and other international standardization bodies. |
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 Stavroula Bouzouki
Head of Regional Office, EETT, Greece
Stavroula Bouzouki is Head of Regional Office of EETT (the Hellenic Telecommunications & Post Commission) of Patras. She has been working for 18 years in the regulatory area, while at the same time she has worked for 7 years as consultant in national and international telecommunications’ related projects. Among others duties, regarding QoS of mobile networks, she has participated in the following projects: as leader of the editorial Group of the national project "System of Measurement and Reporting of Electronic Communication Networks’ Quality Indicators"; as head of the Implementation Group of the project "Study of international practices for measuring Electronic Communication Networks’ Quality Indicators for existing and new technologies and their adaptation to the Greek Telecom Market and regulatory framework"; as chairman of the Monitoring and Acceptance Committee of the national project "System for Measuring and Reporting of QoS of Electronic Communication Networks"; as chairman of the Task Force, appointed via the EETT Decision 621/2011 (OGG Issue 2417/B/2011), composed of representatives of the mobile providers of Greece and executives of EETT about QoS measurements; and as a member of the EETT’s team responsible for the Regulatory Framework of the Neutrality of Electronic Services Networks according the European Decision EE 2015/2120. She has worked and collaborated with different organizations at international level. More specific, Stavroula is Vice Chairperson of the ITU-T Quality of Service Development Group (QSDG) and drafter of BEREC Statistics and Indicator Working Group. Stavroula holds a PhD in Wireless Mobile Communication Networks, Polytechnic Sector of the University of Patras, Greece and a Diploma in Electrical & Computer Engineering, University of Patras, Greece. |
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 Karn Chandra
Technical Sales Manager (Asia Pacific), SIGOS
Karn Chandra is the Technical Sales Manager (Asia Pacific) at SIGOS where he is responsible for leading the pre-sales and business development activities in the region. Prior to his current position, he was the Technical Project Manager where he successfully led diverse projects related to improvement of quality of service and quality of experience at numerous mobile operators and regulators across Asia, Australia and Africa. With close to a decade of experience in the field, Karn truly believes that for operators to make a real difference in quality of service/experience, not only they need to invest in the right tools but also have right strategy within the organization.
Karn holds a Master’s in Communication Engineering from Technical University of Munich, Germany and completed his bachelor’s degree in engineering from Manipal Institute of Technology, India. |
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 Lionel Chok
Founder and Creative Technologist, Immersively, Singapore
Lionel Chok has been actively involved in creating digital content for television, cinema, the web, mobile and theatre since he started his career back in 1995. Almost 20 years on, he decided to upskill himself in tech by specialising in Augmented and Virtual Reality. Today, he not only runs his very own startup, iMMERSiVELY, which specialises in Immersive Technologies, he is also a contributor for VR at Forbes Asia, and a much sought after speaker and presenter in AR and VR. |
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 Mark De Longis
Solution Engineering Director, InfoVista, United States
Mark De Longis has more than 25 years of wireless industry experience and leads Infovista’s RAN Engineering and Network Testing PreSales Team in the APAC region, joining Infovista after its acquisition of wireless software provider Mentum in 2013. Previously Mark has worked with leading telecommunication vendors, Marconi and Ericsson in Business Development and Sales roles in APAC , as well as managing RF Engineering Services Delivery Consulting Practice and Projects for MSI and Marconi in the US from 1997 to 2003. Mark has many years experience in planning designing and operating wireless networks from 2G to 5G, in APAC and the US. Hailing from Australia, Mark began his career working with Telstra in engineering roles in both wireline and wireless domains. Mr. De Longis received his Telecommunications Engineering Degree (Honours) from Curtin University (AUS) and holds a Master’s Degree in Technology Management. |
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 Ian Fogg
VP Analysis, Opensignal
At Opensignal, Ian and his team develop new insights and analysis using Opensignal’s mobile analytics data. Prior to joining Opensignal, Ian created product strategy recommendations and market analysis reports for 15 years at Forrester, IHS Markit and Jupiter Research. As Senior Director at IHS, Ian led the team responsible for forecasting mobile network infrastructure, telecom operators, mobile apps, smartwatches and smartphones. Ian has 9 years of experience in product and marketing roles at mobile operator Three, cable operator Cable & Wireless and device maker Psion. Ian has end-to-end expertise across the mobile and telecom market. He is an energetic and passionate speaker and is regularly quoted in business media, including: CNBC, Financial Times, BBC, AP and Reuters. |
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 Henry Foo
Senior Assistant Director, IMDA, Singapore
Mr Henry Foo is the Senior Assistant Director within the Policy, Regulation & Competition Development Group of the Infocomm Media Development Authority ("IMDA"). He oversees the Regulatory Technology team and is responsible for new technologies. In his previous role, he spearheaded the Spectrum Planning and Programmes team and was responsible for the strategic review of wireless demands as well as the formulation of forward-looking spectrum policies and frameworks. He represents Singapore in many international meetings and plays a key role in the harmonisation of Singapore’s spectrum at the World Radiocommunication Conference. Prior to joining IMDA in 2007, Henry was an engineer at Philips and Panasonic. He graduated with a Bachelor of Engineering (Electronic and Electrical) and an MBA. |
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 Rauno Huoviala
Director, Services & Product Development, Omnitele, Finland
Mr. Rauno Huoviala has 18 years’ experience in telecoms - First in Telia group R&D and now in Omnitele where he leads the company’s service & product development. Together with his team, Rauno is developing leading edge predictive data analytics for telecom operators, focusing on ROI-driven network strategy and customer value based network management. Rauno’s ambition is to go beyond the descriptive customer experience measurements - To verify the customer value impact from different actions & to maximise the network ROI by applying prescriptive data analytics from all available data sources. Rauno has cooperated with numerous operators & groups in building customised data analytics solutions, and is looking forward to share some of the interesting uses cases with the audience. |
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 Fiona Kamikazi
Telecoms Compliance Engineer, UCC, Uganda
Fiona Kamikazi Beyaraaza is a Telecommunications Engineer by profession, with 10 years progressive experience in Network Planning and Optimization and Telecommunications Regulation. She possesses extensive training and experience in Numbering Resource Management, Equipment Conformity assessments, Technical Regulatory Compliance and Quality of Service monitoring. Fiona has additional certifications from the Sustainable Development Goals (SDG) Academy, Alcatel University and United States Telecommunications Training Institute. She is currently working with the Uganda Communications Commission as a Telecoms compliance engineer and lives in Kampala. |
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 Neil Lawrence
Principal Consultant, South Pacific Region, Huawei, China
Neil has over 15 years' experience in mobile and fixed telecoms consultancy, specifically in B2B services and corporate strategy. Over the past 8 years, he has held various senior management positions in BT, UK and has been involved in several projects such as: B2B E-Commerce services, Managed networking services for Enterprise market, ICT services for Enterprise market, QoS for emerging market operators, Investment case appraisal for new telco services, B2C telco service development in South Pacific region and Corporate strategy for telcos. He holds a B.Sc Economics from Warwick University, UK. |
 Emanuela Lecchi
Head of Public Policy, APAC, GSMA
Emanuela Lecchi is the Head of Public Policy for APAC at the GSMA, having previously worked in the organisation’s London headquarters as Head of Competition. She is the author of the GSMA Competition Policy Handbook and the companion piece, Competition Case Studies Handbook. Prior to joining the GSMA in 2015, Emanuela was a partner at leading law firms in London, where she advised governments, regulators, competition authorities and corporate clients on matters of law and regulation. A lawyer by background, she also has an MSc in Economic Regulation and Competition from City University London and from 2006 to 2015 was a visiting lecturer there, teaching the legal module of that course. Emanuela is based in the GSMA’s Hong Kong regional headquarters. |
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 Saahil Malik
Associate Partner, CMT / Digital, Asia Pacific, Oliver Wyman
Saahil Malik, an Associate Partner, in Oliver Wyman’s Singapore Office, is part of Communications, Media & Technology (CMT) and Digital practices in Asia Pacific.
Saahil is a management consultant, entrepreneur and investment professional, focused on the Telecom, Media and Technology (TMT) industry, serving clients in the USA, Middle East and Africa, and across Asia. His specializes in strategy and operational areas including strategic planning, new market entry, new product launches, due diligence, and large-scale implementation and transformation efforts with a focus on digital topics. Saahil holds an MBA from Kellogg School of Management (Northwestern University, USA) and a B.A. in Economics Honors from The University of Texas at Austin (USA). He is fluent in English and Hindi. |
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 Peter McClelland
TEOCO, United States
Peter McClelland is a software product specialist and serial enrepreneur, in telecom and analytics sectors. As human affairs become more sophisticated and connected, complexity grows exponentially. From the first time he used a computer his main interest has been to find better ways for software to make sense of some of that complexity. After starting his first company in 2002, his software projects include massively parallel platform for adaptive streaming of large processes, a statistical process control framework and cloud-based data vizualisation in a box. In 2016 he joined crowdsourcing pioneer Ciqual Ltd as CTO, to help extend the product in areas such as mass-scalability and machine learning. In 2019 Ciqual was acquired by TEOCO and rebranded Insync Mobile.
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Lee Noog
Senior Assistant Director, Competition Management & Market Access, IMDA, Singapore
Ms Lee joined the Infocomm Media Development Authority of Singapore in 2005. Ms Lee is currently responsible for the enforcement of the quality of service framework and facilitation of deployment of submarine cable systems in Singapore. Her previous roles in IMDA included conceptualising and formulating the Request for Proposals for the Next Generation Nationwide Broadband Network (Next Gen NBN) Network Company and Operating Company, implementing the standard interconnection offers for services provided by the Next Gen NBN companies to ensure fair access to the open-access networks and resolving dispute between Next Gen NBN players. Ms Lee has a Bachelor of Economics (Honours) Degree from the National University of Singapore, and a Masters in Business Administration (Accountancy) from Nanyang Technological University of Singapore. |
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 Ha Manh Pham
Viet Nam Telecommunications Authority, Viet Nam
Mr. Pham Manh Ha has been working in telecommunication field for more than 13 years. He joined the Posts and Telecommunications Institute of Technology from 2005 and served as a telecommunications researcher, then moved to Viet Nam Telecommunications Authority (VNTA) in 2012. As one of the principal officials in VNTA, he plays active role in policy making process, specifically in telecommunications services quality and Internet services quality regulations. He is also in charge of supervising telecommunications and Internet services quality provided by operators and services providers. |
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 Ishantha Pandigamage
Assistant Manager, Service Quality, Mobitel, Sri Lanka
Responsible for defining and establishing the process of the measurement of Mobitel network Quality of Service (QoS) and Quality of Experience (QoE) in order to assess the customer’s network service experience against industry benchmark standards. He is accountable for defining and establishing effective processes, procedures, techniques and tools to conduct network benchmark and field test with respect to defined services and ensure the improvement of customer experience. He has also established the network benchmark unit at Mobitel and headed the technical committee on acquiring the complete system. Mr. Ishantha has been working for Mobitel (Pvt) Ltd in Network Service Quality section since 2009 and has an in depth knowledge in network field testing related to GSM, WCDMA, LTE and Wi-Fi networks. Further he has gained experience on troubleshooting, analyzing and rectifying issues related customer experience against different services. He has obtained Bachelor’s degree in Electronic and Telecommunication Engineering (honors) from University of Moratuwa, Sri Lanka in 2009 followed by Master’s in Telecommunication in 2013. He is an active member IESL (Institute of Engineers, Sri Lanka) and a member of IET (Institution of Engineering and Technology) in UK. |
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 Gao Peng
RF Manager, TPG Telecom, Singapore
Gao Peng has been serving as RF manager with TPG Telecom since 2017. He is responsible for outdoor radio network planning, overall network quality of service (QoS) management and border coordination with Indonesia & Malaysia operators. He is one of the pioneer members in TPG who has been involved in overall mobile network design and implementation in Singapore. Prior to TPG Telecom, Gao Peng worked for Huawei International Singapore for 9 years. He was involved in various 3G/LTE wireless projects for different operators in Singapore. |
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 Joachim Pomy
Senior Engineer, Consultant, Opticom GmbH, Germany
Joachim received his Diploma in Communications Engineering from Darmstadt Technical University in 1984. The same year he joined Telefonbau & Normalzeit in Frankfurt where he became responsible for PABX transmission planning, and approval, for mouth-to-ear voice quality and for perceptual evaluation of users' satisfaction. Since 1988 he is actively involved in related standardization efforts in ITU-T, ETSI, MESAQIN, BITKOM, TIA, T1A1 and IEEE. In 2002 Joachim was awarded the ETSI internal Service Medal for his achievements with the Asia-Pacific-Telecommunity (APT). In 2008 Joachim left his position in Frankfurt and started to work as a Freelance Consultant in Telecommunications & International Standards. He completed successfully ITU projects on QoS in Nepal, the Maldives and for Afghanistan; he gave QoS/QoE workshop presentations e.g. in Spain, Kenya, the Maldives, Lebanon, South-Korea and Ghana. Joachim lead an ETSI project on Adaptation of the ETSI QoS Model to better consider results from field testing. Joachim has taken responsibility and leadership in ETSI STQ and ITU-T SG12 for more than one decade.Together with researchers from OPTICOM, Swissqual and TNO he supported actively the standardization of P.863 (POLQA, Perceptual Objective Listening Quality Prediction) as the appointed editor of P.863 and P.863.1 including their the recent revisions. For the African Regional Group in ITU-T SG12 Joachim has edited Recommendation E.804 on Mobile QoS and a Supplement for Regulatory Aspects of QoS. Joachim is vice chair of ETSI STQ and (co-) rapporteur for multiple areas in ITU and ETSI; he is also the (co-) author of more than 150 contributions to ITU, ETSI and TIA. |
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Felix Diou Rupokei
National ICT Authority (NICTA), Papua New Guinea
Mr. Rupokei is the Manager for NICTA’s ICT Standards and Policy Branch, within Engineering & Resource Planning Department. He holds a Master's Degree in Business Administration (MBA) from University of Papua New Guinea (UPNG) and a Bachelor's Degree in Telecommunication Engineering from University of Technology, Papua New Guinea(UNITECH). He joined NICTA in September 2004 and work in the Standardization branch for 15 years. He has been participating in Asia Pacific Tele community Standardization Forums (ASTAP)as chairman for ASTAP Expert Group on Policy, Regulatory and Strategy from 2014 – 2019 until he stepped down at ASTAP 31, in June, 2019. |
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 Joao Felipe Mayer Saucedo
Anatel, Brazil
Joao Felipe has background education in Economics, at the Federal University of Rio Grande do Sul. Currently, he is the coordinator of the sanctioning process regarding QoS issues, at the National Telecommunications Agency, in Brazil. |
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Elena Scaramuzzi
Head Americas Telecoms, Media, and Digital Economy, Cullen International
With over 25 years of experience in the ICT sector, Elena Scaramuzzi currently leads Cullen International’s regulatory research activities in the Americas for the Telecommunications, Media and the Digital Economy sectors. Prior to joining Cullen International in 2009, Elena worked as a regulatory advisor at Telecom Italia, supporting activities in Europe and Latin America. From 2000 to 2002 she worked as an ICT Specialist at the World Bank’s infoDev programme in Washington DC. Elena holds a Degree in Political Science from LUISS University, Rome.
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 Jari Schroderus
Product Director, Keysight Technologies, Finland
Jari Schroderus is a Director for Drive Testing and Benchmarking products at Keysight Nemo Wireless Network Solutions. He holds master’s degree in electrical engineering and has over 25 years of experience in different engineering, product management and marketing roles in six international stock listed companies |
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Ismail Shah
ITU Area Representative and Head of ITU Office for South East Asia and Timor-Leste
Dr. S. Ismail Shah is the ITU Area Representative and Head of ITU office for South East Asia and Timor-Leste. He is a renowned ICT professionals and has extensive background in spectrum auctions, technology implementation, ICT policy-making and regulations. Dr. Shah is a strong proponent of using ICT to create smarter societies. Combination of his very strong intellectual and technical rigor with his leadership roles, has given him unique and un-paralleled perspective to become a global ambassador for unleashing the power of ICTs. He has also worked on initiatives for Persons with Disabilities, Women Empowerment, Big data analytics, Internet of Things, Shared Economy and Digital Entrepreneurship. Dr. Shah holds a Ph.D. in Electrical Engineering from the University of Pittsburgh, USA. He is a registered professional Engineer and is also a Senior Member of IEEE, USA and Member of the Institute of Electronics Information and Communication Engineers, Japan and has more than 100 technical publications. |
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 Shahabuddin Siraj
QoS Manager, Afghanistan, Telecom Regulatory Authority (ATRA)
With more than 10 years of experience in telecom industry, I am currently working with ATRA as Quality of Service Manager. After my graduation from Kabul university Engineering faculty in year 2006 I started working with Afghan Wireless Communication Company as BSS engineer, then after 3 months I joined Mobile telephone Network Afghanistan (MTNA) as BSS engineer after 3 years become BSS supervisor until year March 2019 and recently joined Afghanistan Telecom Regulatory Authority as QoS manager. Along with ATRA I am at final semester of MBA from Kardan university, Kabul Afghanistan. |
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 Doug Suttles
CEO, Ookla, United States
Doug Suttles is the CEO and co-founder of Ookla, the Seattle-based worldwide leader in mobile and fixed broadband network intelligence, testing applications and related technologies. Under his leadership, Ookla has evolved from a bootstrapped startup to become a highly successful global enterprise business serving major telecom clients in more than a hundred countries. Ookla’s portfolio includes the flagship Speedtest platform, which provides invaluable insights into the performance, quality and accessibility of networks worldwide; Mosaik, a suite of network coverage, spectrum and infrastructure data and mapping software solutions; and Downdetector, the premier real-time services monitoring platform. Prior to starting Ookla and launching the Speedtest platform in 2006, Doug spent a decade serving in technology leadership roles for Speakeasy, InFocus and Mentor Graphics. Doug has a B.S. in Computer Engineering from the University of West Florida. |
Malick Sylla
Head of QoS and Coverage Department, ARTP, Senegal
Head of QoS and Coverage department at ARTP Senegal, Malick has several years of experience in the Telecommunication Industry. He has accumulated 4 years as Network Operation Center (NOC) Supervisor, 5 years as Intelligent Network Supervisor, and 3 years as Mobile Money ¨Project Manager. Since 2014, he is handling all QoS/QoE issues at ARTP Senegal. Malick received his Engineering Degree in Telecommunication at INPL France and he is also holding two MBA degrees one in Management Information System at Sullivan University in Louisville Kentucky and another one in Corporate Economic Implementation Policy at Maastricht School of Management in the Netherlands. |
 Erik Tarnvik
VP Product, Tutela, Canada
Erik Tarnvik is the VP of Product at Tutela, the independent crowdsourced data company with a global panel of over 300 million smartphone users. Tutela’s data and insights are trusted by the engineering teams at mobile network operators and network equipment manufacturers around the world and used to compare operators and inform decisions in network and infrastructure planning. A 20-year veteran entrepreneur and executive in wireless test and measurement, Erik now directs Tutela’s product strategy and management. He has a track record of growing companies through product management and marketing leadership at previous positions including managing the TEMS portfolio as CTO at Ascom and Director of Product Management & Marketing at Ericsson. Erik earned a Licentiate of Philosophy degree in Computer Science at Umea University, Sweden and is based in Victoria, British Columbia. |
 Leilopo Tarosa
Engineering Officer, TRBR, Vanuatu
Leilopo is a Graduate Engineer by profession. She graduated from Papua New Guinea University of Technology with a Bachelor of Electrical Engineering majoring in Communications. She is currently working at the Regulator’s office in Vanuatu as an Engineering officer, looking after QoS and Numbering. Prior to that, she worked as a Graduate Radio and Optimization engineer for 2 years at Telecom Vanuatu Limited (TVL). |
 Kiu Ki Tung
Principal Managing Consultant, Huawei, China
Kiu Ki Tung has 22 years of industry experience in Telecom and IT. His prior roles includes sales and business development: Network Managed Service, NOC/SOC Operation, Field Operation, Operation Transformation, SQM/CEM/Big Data Analytic, Due Diligence, Transition, Transformation and MS Project Management. He has Higher Diploma in Electronic and Engineering from Hong Kong City University. He has extensive experience in Managed Services, Operation Transformation, NOC & SOC Operation, SQM/CEM/OSS, Readiness Level Assessment (DD), Process Design, Organization Design, Business Case Build, eTOM/ITIL V3, Strategic Planning, and Operation Transformation & CEM Use Case design, Business & Operation Consulting. |
 Yvonne Umutoni
RURA, Rwanda
Yvonne Umutoni holds a Master's Degree in Communications Networks and Software from University of Surrey, Guildford, United Kingdom (UK) and a Bachelor's Degree in Electronics and Telecommunication Engineering from University of Rwanda, College of Science and Technology, Kigali Rwanda. She joined Rwanda Utilities Regulatory Authority (RURA) in August 2007, where she developed the "national numbering plan" for Rwanda and enforced implementation of the above mentioned Plan in the Rwandan Telecom market. In 2010, she was involved in the development of Interconnection Costing Model for monitoring and enforcement of interconnection rate for Telecom industry in Rwanda. Since 2011, she is actively involved in performing audits (drive testing, hot spots measurements), benchmarks and data analysis of quality of service (QoS) of cellular mobile networks and Internet for Telecom Operators and ISPs in Rwanda. From 2012 to 2017, Umutoni was involved in editing and reviewing RURA Annual Reports of fiscal years 2011 – 2012, 2012 – 2013, 2013 – 2014, 2014 – 2015, 2015 – 2016 and 2016 – 2017. She has worked and collaborated with different organizations and companies at international and regional level. As a matter of fact, Umutoni is chairing the ITU-T Quality of Service Development Group (QSDG) since 2012. She is also the Vice Chairperson of the "ITU-T SG12, leading group on Performance, QoS and QoE" and Rapporteur of "Question 12/12 on "Operational aspects of telecommunication network service quality" since 2017. Moreover, she edited three ITU-T standards:
· ITU-T Recommendation Y.1545.1: Framework for monitoring the quality of service of IP network services;
· ITU-T Recommendation Y.1545: Roadmap for Quality of Service of Interconnected networks using Internet Protocol;
· ITU-T E.800 Supplement 10: QoS/QoE framework for the transition from network oriented to service oriented operations.
At regional level, Umutoni is currently the Vice-Chairperson of the EACO WG03 on ICT Applications, Consumer Protection Issues and Cyber Security. From 2013 to 2017, she likewise chaired EACO WG9 on Quality of Service and Consumer Affairs. |
