1. Start registration
Go to https://user.itu.int/ to start the new ITU account creation process. In that page, click the blue “here" link at the bottom of the page.

 

2. Complete the Registration Form

• Fields marked with an asterisk (*) are mandatory.
  
• For Organization Data:
  • Select your Membership Type and Member State.
  • Please note：The "Academic Institutions/Universities" category is reserved exclusively​ for formal ITU academia member organizations. Universities that are not ITU-Academia-Members select "Non-member"
  • The Organization field will display all available options.
  • If you are unsure about your membership type, select “I don't know". After selecting your Country and Organization, the corresponding Membership Type (if any) will be displayed.
    
    
  • If your organization is not listed, click the blue text below to manually enter your organization name.
    
    

3. Confirm and Submit
After completing the form, confirm your details and check the agreement box. Click “Sign Up" to proceed.

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If your organization is an ITU member, click "Request TIES Access" to enjoy all features of an ITU account (after the focal point in organization approves the request).

​​4. Verify Your Account
You will receive a verification email. Enter the Verification Code and click “OK".
Upon successful verification, you will see a confirmation page indicating th​at your registration is complete. You can further edit your personal information on this page (see the left-side menu).

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1. Initiate password reset

​If you need to reset your password, click the blue text “Forgot Password" on the login page​.  

           

2. Enter Your Email Address
Type in your registered email address and click “Request New Password".​

3. Follow the Reset Link
A password reset link will be sent to your email. Check your inbox, click the “Reset Link", and enter your new password.​

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4. Complete the Process
After submitting your new password, you w​ill see the message: “Your password has been changed successfully."
You will also receive an e-mail with the subject line “Password Changed" confirming the update. Check your spam folder, in case you do not see the message within a few minutes.

5. Log in
Return to the login page and log in using your new password.

• If you can log in via browser - saved password but have forgotten the original one, in this case:​
  • Click on your profile icon in the top-right corner and select “Sign Out” to return to the login page.
    
  • Follow the “Initiate Password Reset” process to reset your password.
    

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For further assistance, please contact our support team at servicedesk@itu.int